Personal Injury Case Manager

Socket.dev

California (MO)

On-site

USD 65,000 - 85,000

Full time

6 days ago

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Benefits offered by this job

Competitive salary

Medical, Dental, Vision Insurance

401(k) with Employer Matching

Paid Holidays

Paid Time Off

Paid Parking

Ongoing Training and Professional Dev.

Litify Case Management Software

Career Advancement

Collaborative and Supportive Team

Job summary

J&Y Law in Century City, California is seeking a Personal Injury Case Manager for our Pre-Litigation Department. You will manage active cases, communicate with clients, and coordinate medical records to move cases toward settlement.

Ideal candidates have plaintiff PI case management experience, excellent communication, and strong organizational skills. This on-site role offers competitive compensation and benefits within a fast-paced PI practice.

Qualifications

Previous Plaintiff Personal Injury Case Management experience.
Excellent written and verbal communication skills.
Strong organizational and time management abilities.
Exceptional customer service skills with compassion and empathy.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail.
Ability to work independently while collaborating effectively with a team.

Responsibilities

Manage an active caseload from intake through settlement.
Serve as primary contact for clients throughout the life of their case.
Maintain detailed notes documenting all client communications.
Update Litify with all case activity and communications.
Move cases efficiently through pre-litigation stages.
Coordinate medical treatment, referrals, and document collection.

Skills

PI Case Management experience

Strong communication

Organizational skills

Team collaboration

Bilingual (EN/ES) preferred

Tools

Litify

Job description

Personal Injury Case Manager

Century City, California | Full-Time

About J&Y Law

J&Y Law is one of Southern California's fastest-growing Plaintiff Personal Injury and Elder Abuse law firms. We are dedicated to delivering exceptional legal representation while providing an outstanding client experience. Our success is driven by a team of professionals who are committed to excellence, collaboration, and continuous improvement.

We are currently seeking an experiencedPersonal Injury Case Manager to join our growing Pre-Litigation Department. This position is ideal for someone who thrives in a fast-paced environment, enjoys working directly with clients, and takes pride in moving cases efficiently while delivering exceptional service.

Why Join J&Y Law?

At J&Y Law, we believe our employees are our greatest asset. We foster a collaborative, professional environment where every team member has the opportunity to grow and succeed.

Benefits

Competitive salary
Medical, Dental, and Vision Insurance
401(k) with Employer Matching
Paid Holidays
Paid Time Off
Paid Parking
Ongoing Training and Professional Development
State-of-the-Art Technology and Litify Case Management Software
Opportunities for Career Advancement
Collaborative and Supportive Team Environment

Position Summary

The Personal Injury Case Manager is responsible for managing an active caseload from intake through settlement while serving as the primary point of contact for clients throughout the life of their case.

This role requires exceptional communication, organization, and problem-solving skills. The ideal candidate will ensure each case progresses efficiently, clients remain informed, and all deadlines and firm standards are consistently met.

Essential Duties and Responsibilities

Client Management

Contact newly assigned clients within 24 hours of receiving the case assignment.
Build strong relationships with clients by providing compassionate, professional service.
Maintain regular communication with clients throughout the duration of the case.
Educate clients regarding the claims process and set appropriate expectations.
Promptly respond to client calls, emails, and text messages.
Maintain detailed notes documenting all client communications.

Case Management

Review all new case files for completeness and accuracy.
Obtain missing documents and supporting evidence.
Coordinate medical treatment and referrals when appropriate.
Monitor treatment progress and identify additional treatment needs.
Review police reports, medical records, and supporting documentation.
Ensure all cases continue moving efficiently through each stage of the pre-litigation process.

Insurance and Claims

Communicate with insurance adjusters, medical providers, lien holders, and vendors.
Assist clients with property damage claims, rental vehicles, and loss-of-use issues.
Submit MedPay documentation when applicable.
File Government Tort Claims within statutory deadlines.
Calendar all applicable deadlines in the firm's case management system.

Serious Injury Cases

Identify Serious Injury (SI) cases requiring immediate attorney review.
Coordinate the collection of police reports, policy limits, witness statements, photographs, videos, and other critical evidence.
Assist with Pre-Procedure Evaluations (PPEs), including obtaining records, bills, estimates, policy limits, ISO reports, and Criminal Background Checks when required.
Coordinate with Records Clerks to obtain prior medical records and documentation.

Documentation & Case Progression

Maintain accurate and organized electronic case files.
Update Litify with all case activity and communications.
Scan, upload, and organize documents promptly.
Ensure all case milestones and deadlines are properly documented.
Work closely with attorneys and support staff to move cases toward settlement.

Additional Responsibilities

Participate in settlement preparation and negotiations as directed by an attorney.
Seek opportunities to enhance the client experience and encourage client reviews.
Maintain professionalism and confidentiality at all times.
Perform additional duties as assigned.

Qualifications

Required