Personal Financial Representative III

CapEd Credit Union; Nampa (ID); On-site; USD 38,000 - 62,000; Full time

Job summary

CapEd Federal Credit Union in Nampa, ID, is seeking a PFR III to promote member financial well-being by engaging members in conversations to resolve inquiries, handle transactions, and educate on products and services.

You will process cash, maintain accounts, assist with memberships and lending offerings, support branch leadership, and help with training while maintaining product knowledge and delivering the ultimate member experience.

Qualifications

• Three to five years of similar or related experience.
• Excellent communication and interpersonal skills.
• Must have experience using computers and MS Office software.

Responsibilities

• Assists members, guest members and potential members with account inquiries and transactions to provide the best member experience.
• Assists with new memberships, consumer and business accounts and lending inquiries, and promotes CapEd products and services.
• Supports branch leadership by handling escalated inquiries and researching solutions within policy.
• Balances cash and completes daily transactions with accuracy and minimal errors.
• Maintains knowledge of CapEd products, services, and promotions and assists with training when needed.

Skills

Excellent communication

Interpersonal skills

Customer service orientation

Listening skills

Education

High School Diploma or GED

Tools

MS Office

Job description

Job Details: Job Location: South Nampa MCC - NAMPA, ID 83686, Position Type: Full Time, Role:The PFR III promotes member financial well-being through engaging members in meaningful conversations to resolve financial inquiries, enrich the member's experience and deepen their relationship with the Credit Union. This position processes transactions, handles cash, account maintenance and/or troubleshooting, assists with new memberships and various account and lending offerings, assists with business memberships and business account maintenance, and educates members on Credit Union products and services. Assists Branch Leadership with monitoring daily functions to provide performance training and supports the team through accepting complex member inquires.

Essential Functions & Responsibilities

• Assists members, guest members and potential members with their account inquiries, performs cash and non-cash transactions and account maintenance while actively listening to and inquiring about needs with the objective of providing the ultimate member experience and value-added solutions.
• Assists members and potential members with new credit union memberships, consumer and business account and lending inquiries. Opens, closes, converts and/or maintains member accounts, receives and processes applications for all consumer lending offerings, and partners across business lines, referring members as appropriate, with the objective of enriching the member experience and deepening their relationship with CapEd.
• Supports the team by accepting escalated member inquiries and works directly with members to research and explore potential solutions to provide alternatives within company policy. If needed, researches inquiries further or transfers request to other areas of the Credit Union to provide a solution.
• Balances cash, checks and completes daily transactions, account maintenance, and loan applications with minimal errors.
• Provides support and guidance to staff to make appropriate decisions and operate within parameters. Provides overrides and approvals as needed. Assists with day-to-day operations of the branch as assigned.
• Assists with department training for current or new employees and for other departments by sharing knowledge and expertise of internal procedures and, effect of regulations on processes, helping employees be confidence in job functions, products and services.
• Maintains knowledge of all Credit Union products, services, and promotions.
• Contributes to efficient Credit Union operations by performing other job-related duties as assigned.

Qualifications

Experience:Three years to five years of similar or related experience. Position requires excellent communication and interpersonal skills. Must have experience using computers and MS Office software.

Education

A high school education or GED.

Critical Job Competencies

Brand Promise and Values: To make a difference - every member experience matters. Employees of CapEd carry out our promise and values ofEP!C by beingEmpowered- We are knowledgeable and trusted to make decisions. Professional - We are respectful in creating outstanding experiences.Innovative - We seek new ideas for positive change.Collaborative - We connect with each other to implement solutions.

• Contributing to Team Success: Actively participating as a member of a team to move the team toward the completion of goals.
• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
• Member Focus: Making members and their needs a primary focus on ones actions; developing and sustaining productive customer relationships.
• Technical/Professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise.
• Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects or clients.

Very Important Job Competencies

• Adaptability: Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures.
• Continuous Learning: Actively identifying new areas of learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
• Decision Making: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriately solutions; taking action that is consistent with available facts, constraints, and probable consequences.
• Stress Tolerance: Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Work Standards: Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and/or remain in a stationary position; use hands to finger, handle, operate, input or feel; reach with hands and arms in any direction; talk, communicate, converse, exchange information and hear; balance, kneel, walk and stand, occasionally moving and traversing; and will frequently use a computer and/or phone. There may be repetitive motions, making substantial movements of the wrists, hands, and/or fingers. The employee needs the ability to wear personal protective gear correctly. This is considered sedentary work: exerting up to 10 to 25 pounds of force occasionally and/or a negligible amount of force frequently or consistently to lift, carry, push, pull or otherwise move objects, including the human body. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily local from temperature changes and/or seasonal brightness through windows. This position may involve periodic stressful conditions. The Credit Unions business days are Monday through Saturday between the hours of 8:00 a.m. to 6:30 p.m.; however, this position may occasionally require an adjusted work schedule, overtime, and to include evening/weekend hours. The noise level in the work environment is usually moderate.

NOTICE

This job description does not create a contract of employment and at all times your employment, if any, remains at will. This job description also in no way limits the duties to be performed by the employee, which may be assigned or modified from time to time by Capital Educators Federal Credit Union. Please know that Capital Educators Federal Credit Union is an Equal Employment Opportunity Employer and all decisions regarding employment including hiring and promotion are based on the individual meeting the essential functions of the job, with or without reasonable accommodation, and without a direct safety threat or undue hardship.