Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.; Columbia (SC); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Norwegian Cruise Line Holdings Ltd. is seeking a sales-focused professional to promote cruise products to direct consumers. You will initiate calls, review leads, and recommend itineraries while delivering exceptional service to build relationships and drive revenue.

The role requires strong verbal communication, knowledge of itineraries and promotions, and the ability to work in a high-energy, quota-driven environment. A high school diploma is required, with a bachelor’s degree preferred.

Qualifications

• Excellent verbal communication skills for telephone and direct guest interactions.
• Strong knowledge of Norwegian Cruise Line products, itineraries, and pricing.
• Ability to multi-task in a fast-paced sales environment with quota targets.

Responsabilités

• Promotes sales to direct consumers by initiating calls and following leads to identify travel needs and present product recommendations.
• Establishes and maintains relationships to meet retention goals and close sales to meet revenue targets.
• Maintains consumer prospect lists to identify trends and proactively promote products based on history and preferences.
• Acquires in-depth product knowledge to articulate features, benefits, pricing, and promotions.
• Attends team meetings and sales training to ensure proper sales techniques and accurate information.

Connaissances

Verbal communication

Sales skills

Customer service

Formation

High School Diploma or equivalent

Bachelor's degree in Marketing or Business

Description du poste

GROW YOUR CAREER WITH USAt Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!

JOB SUMMARY

Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.Builds and maintains effective relationships with new and existing consumers.Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.Participates in department approved mass e‑mail campaigns targeting specific guests' profiles.Perform other job related functions as assigned..

EDUCATION

High School Diploma or equivalentBachelor's degree in Marketing, Business Administration or related field preferred

EXPERIENCE

Minimum one year of sales experience; 2 years sales experience preferred.Cruise sales a plus..

KNOWLEDGE & SKILLS

Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internallyMust maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itinerariesMust be able to multi-task and work in a high energy sales environment that is goal/quota drivenAdherence to strictly enforced dress code required

ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a GlanceBrand OverviewNorwegian Cruise LineOceania CruisesRegent Seven Seas CruisesNew Releases

EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.