Personal Consultant

Royal Caribbean Cruises Ltd; Town of Florida (NY); On-site; USD 55,000 - 75,000; Full time

Job summary

Silversea is seeking a Luxury Cruise Sales Consultant to manage high-value, emotionally driven conversations with discerning guests exploring premium travel experiences.

The role emphasizes trust-building, motivational discovery, and consultative selling to convert interest into long-term guest relationships and repeat business.

Qualifications

• Proven success in high-value, relationship-based sales.
• Strong emotional intelligence and listening skills.
• Ability to influence decisions without discounting.
• Excellent spoken and written English; CRM proficiency.

Responsibilities

• Lead & Opportunity Management: manage leads through outbound calls and maintain CRM records.
• Luxury Consultative Selling: conduct discovery conversations and tailor voyage recommendations.
• Value Expansion & Relationship Building: upsell services and build long-term guest relationships.
• Brand & Guest Experience: act as a brand ambassador and ensure high-touch service.

Skills

Relationship-based sales

Emotional intelligence

Influence without discounting

English proficiency

Tools

CRM systems

Genesys

Job description

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Personal Consultant

Role Summary:

As a Luxury Cruise Sales Consultant at Silversea, you will manage high-value, emotionally driven sales conversations with discerning guests considering once-in-a-lifetime travel experiences. This is not transactional sales. Success in this role requires the ability to build trust quickly, uncover emotional motivations, navigate complex decision-making, and confidently guide guests through premium purchase decisions that often carry personal, aspirational, and legacy significance. You will combine influence-based selling, storytelling, and consultative expertise with disciplined pipeline management to convert interest into long-term guest relationships, repeat business, and advocacy for the Silversea brand. Success in this role is measured by meeting and exceeding monthly, quarterly, and annual sales goals.

Key Responsibilities:

Lead & Opportunity Management

• Proactively manage assigned leads through outbound calls, email, and voicemail
• Prioritize high-potential opportunities and manage a structured sales pipeline
• Maintain complete and accurate CRM records to support a full “Customer 360” view

Luxury Consultative Selling

• Conduct discovery-led conversations to understand guest motivations, lifestyle, and aspirations
• Recommend tailored Silversea voyages and experiences aligned to guest intent and emotional drivers
• Confidently guide guests through decision-making, addressing objections with empathy and authority
• Maximize upsell opportunities and incremental revenue options such as insurance, air, and land packages
• Support departmental sales initiatives based on company needs
• Convert opportunities into sales and manage payments and balances accurately

Value Expansion & Relationship Building

• Upsell and cross-sell relevant services including air, hotels, transfers, shore excursions, and onboard experiences
• Build long-term relationships that drive repeat bookings and referrals
• Position Silversea as a trusted partner, not just a travel provider

Brand & Guest Experience

• Act as a Silversea brand ambassador, demonstrating deep product and experiential knowledge
• Deliver consistently high-touch, luxury service across all guest interactions
• Partner closely with Silver Concierge and Service teams to ensure seamless guest journeys
• Operate confidently within Genesys and CRM platforms
• Track outcomes, follow-up commitments, and booking statuses with precision
• Meet or exceed revenue, conversion, and productivity targets
• Quickly adapt to new skills and product updates in a dynamic environment
• Maintain accurate client records using company technology
• Ability to multi-task and meet Service Levels

Success Metrics

• Revenue vs. goals and average booking value
• Lead- to-booking conversion rates
• Quality of pipeline coverage and follow-up discipline
• Guest satisfaction, loyalty, and repeat booking indicators
• Uphold company policies, procedures, and ethical standards
• Perform additional duties as assigned
• Communicate effectively with internal and external stakeholders

What we’re looking for:

Required

• Performance-driven mindset with a focus on high compensation
• Demonstrated success in high-value, relationship-based sales
• Proven ability to influence decisions without relying on discounting
• Strong emotional intelligence and listening skills
• Confidence engaging affluent or aspirational clients
• Excellent spoken and written English
• CRM proficiency and strong attention to detail

Preferred Experience (but not required)

• Luxury automotive or high-end retail
• Sales positions maintaining monthly sales between $500K and $1M USD
• Membership, lifestyle, or advisory sales roles
• Luxury or premium hospitality

Core Competencies

• Emotional intelligence & influence – reads cues, adapts style, builds trust
• Resilience & composure – handles rejection and complex objections calmly
• Storytelling & value articulation – sells experiences, not features
• Discipline & accountability – manages pipeline with consistency
• Coachability – open to feedback and continuous improvement