Personal Care Management Skills Trainer

Your Access Advocates; Worcester (MA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Hiring Bonus

Medical Insurance

Paid Vacation

Paid Sick Time

Paid Holidays

Long-term Disability

403(b) Retirement

Life Insurance

Paid Parking

Employee Assistance Program

Referral Rewards

Job summary

Your Access Advocates, Inc. is seeking a qualified advocate to support individuals enrolled in the Medicaid Personal Care Attendant Program in Worcester, MA. You will assess needs, coordinate services, and train consumers and caregivers to maximize independence.

Key duties include eligibility determinations, EVV scheduling, documentation, and liaison with families and the Fiscal Intermediaries, with a strong emphasis on compliance and confidentiality.

Qualifications

• 1-3 years of direct patient contact with individuals with disabilities.
• Experience with Excel and Microsoft Office is preferred.
• Familiarity with community resources and disability services.

Responsibilities

• Provide information and determine basic eligibility for PCA services.
• Travel to meet with consumers or their representatives.
• Liaise with consumers during the evaluation process for PCA approval and services.
• Assist consumers in identifying community resources to support independence.
• Complete an initial in-home assessment to determine ability to manage the program.
• Set up EVV visits and annual reviews with consumers or surrogates.
• Provide skills training on PCA program processes, recruiting and payroll basics.
• Recruit consumers to attend advocacy events.
• Troubleshoot program issues and report misuse or abuse.
• Submit required paperwork on time and maintain consumer files.
• Maintain relationships with Fiscal Intermediaries and resolve complaints.
• Help develop and maintain PCA manual and SOP.
• Attend department meetings and trainings related to the Medicaid PCA Program.

Skills

Direct patient contact

Travel ability

Teamwork

Education

High School Diploma or GED

Associate Degree

Tools

Excel

Microsoft Office

Database management

Job description

** Individuals with disabilities are strongly encouraged to apply. **

** $250 Hiring Bonus **

At Your Access Advocates, Inc, we believe access changes lives. Our team is made up of passionate professionals who are committed to advocacy, inclusion, and consumer-directed support.

If you're looking for work that matters, where your voice, experience, and compassion make an impact, than YAA is the place for you.

Individuals with disabilities are encouraged to apply!

Responsibilities:

• Provide information, orientation and determine basic eligibility to persons with disabilities seeking Personal Care Assistant (PCA) Services through the Medicaid Personal Care Attendant Program.
• Travel to meet with consumers or their representatives, travel for meetings/events
• Liaison to consumer while going through the evaluation process to receive approval and services from the Medicaid PCA Program.
• Assist consumer in identifying other community resources that may strengthen their choice for independence.
• Complete an initial assessment with consumer in their home/residential setting to determine their level of ability to manage their program.
• Set up and complete EVV visits and annual reviews with consumers/surrogates by association deadlines.
• Provide skills training to consumers having an active Prior Authorization following the approved Medicaid curriculum, educating them on all phases of the PCA Program to include: how to be an employer, hiring of PCAs, management of PCA payroll and the paperwork connected with the process and how to manage the personal care program.
• Recruit or engage individual consumers to attend advocacy events.
• Troubleshoot for and with the consumer regarding issues with their individual program which could include one or more of the five core services: peer support, skills training, advocacy, information and referral and transitions.
• Be alert and responsive to areas of program misuse, fraud and obligations to report abuse and neglect.
• Prepare and submit required paperwork on a timely basis according to the Medicaid Personal Care Attendant Program Contract and YAA’s timelines for deliverables. Provide updates on current aspects of each person listed on assigned consumer list.
• Complete documentation of all contact with/and regarding consumers in a timely manner.
• Maintain organized up- to- date consumer files.
• Maintain working relationship between PCA Program and Fiscal Intermediaries (FI) including, but not limited to, resolving member complaints and sharing information with FI as needed.
• Assist with the development and maintenance of an approved PCA manual and Standard Operating Procedure.
• Participate in all Department meetings and trainings related to the Medicaid PCA Program.
• Other duties as assigned by PCM Skills Trainer Supervisor.

Essential Functions (requirements):

• Frequent communication (orally and/or in writing) with consumers, staff, medical providers, state agencies, business partners/vendors and other third parties;
• Ability to understand the requirements of the PCA program and to be able to assess, teach, evaluate, direct, and refer the consumer/guardian/surrogate regarding the scope and responsibilities of the program;
• Ability to travel within service area and beyond;
• Ability to meet with consumers in their homes;
• Ability to accurately enter information into database;
• Ability to use office machinery, including calculators;
• Ability to maintain strict confidentiality.

Preferred Qualifications:

Education

• High School or equivalent (GED) required; Associate Degree preferred.
• Relevant experience may be substituted for educational requirements

Experience

• 1-3 years of direct patient contact, preferably individuals with disabilities.
• Excel, Microsoft Office, data base management
• Working in or involved with the disability community

Possess the ability to:

• Work independently and as a team member
• Work effectively with individuals with diverse disabilities and cultures
• Prioritize and meet deadlines
• Take direction and understand consequences of action

Familiarity with:

• Independent Living issues and philosophy;
• Community resources and local service system for persons with disabilities and how to arrange for services;
• MassHealth, state agencies and provider service system available to serve individuals with disabilities/older persons.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Travel to meet with consumers is required.

** Individuals with disabilities are strongly encouraged to apply! **

Schedule:

• Monday - Friday, days
• First 90-days, in office, hybrid after probationary period

Pay rate:

• $19.00 per hour + mileage reimbursement
• Medical – Blue Cross/Blue Shield
• Paid Vacation Time
• Paid Sick Time
• 13 Paid Holidays
• Long Term Disability (LTD)
• 403(b) Retirement
• Life Insurance
• Paid Parking
• Employee Assistance Program
• Referral Rewards
• $250 Hiring Bonus

For more information about the important work that Your Access Advocates does, visit our website at www.youraccessadvocates.org.