Personal Banking Rep - Rutland, VT

Berkshire Bank Company; Rutland (VT); On-site; USD 28,000 - 40,000; Full time

Job summary

Berkshire Bank Company in Rutland, VT is seeking a Personal Banker Representative to serve as the primary contact for clients, delivering exceptional service while educating customers on a wide range of personal and business banking products. You will build relationships, perform outreach to prospects and the community, and ensure compliance with banking regulations.

The role emphasizes delivering tailored solutions, guiding deposits and lending needs, and educating customers about digital

Qualifications

• Superior customer service and sales skills.
• Strong communication and interpersonal abilities.
• Ability to identify needs and recommend appropriate solutions.
• Ability to prioritize workflow and meet deadlines.
• Detail-oriented with good organizational skills.

Responsibilities

• Provide outstanding customer experience at all contact points.
• Engage customers, build rapport, and develop new relationships.
• Advise on product selection and deposit/lending needs.
• Educate customers on digital banking and convenient options.
• Handle complex issues and ensure policy compliance.
• Participate in outreach campaigns and branch initiatives.

Skills

Customer service

Sales

Communication

Time management

Problem solving

Education

High school diploma or equivalent

Job description

Division: Retail Banking

Department: Various - Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 6

Pay Range: $20.00 - $28.90

Location: Rutland, VT

Purpose/Objective

The Personal Banker Representative serves as a primary point of contact for clients, providing exceptional service while educating customers on a wide variety of personal and business banking products. Build and maintain customer relationships, perform outreach to prospects and the community, while ensuring compliance with all banking regulations and internal policies.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales & Business Development

• Participate in internal sales and referral programs to achieve individual and branch goals.
• Engage in outbound business development, including prospecting and community involvement.
• Support bank-wide initiatives and contribute to the overall success of the bank.

Branch Operations & Compliance

• Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.
• Perform customer service and maintenance transactions.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.
• Provide backup support to branch management and participation in team meetings.

Education

• High school diploma or equivalent required.

Experience

• Minimum one year of sales or banking experience preferred.
• Proven experience in a goal-oriented sales or customer service environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
• Cash handling experience preferred.
• Notary or other licensing as required.

Skills & Knowledge

• Superior customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to identify customer needs and make appropriate recommendations.
• Ability to prioritize workflow, multi-task, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.

Behavioral Expectations

Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Bank's core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].