Personal Banking Rep

Beacon Bank; Leominster (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Beacon Bank is seeking a Personal Banker Representative in Leominster, MA. You will serve as the primary contact, educate customers on banking products, and build relationships while ensuring compliance with banking regulations.

Role involves outbound outreach, handling deposits and lending referrals, and providing support for digital banking services. Non-Exempt, with flexible hours including Saturdays.

Qualifications

• High school diploma or equivalent required.
• Minimum one year of sales or banking experience preferred.
• Knowledge of bank products, services and operating procedures.
• Excellent oral and written communication skills.
• Detail oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Word, Excel, Outlook.
• Eligible for registration in SAFE Act and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices.
• Cash handling experience preferred.

Responsibilities

• Provide outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and develop new relationships.
• Advise customers on product selection and deliver tailored solutions.
• Educate customers on digital banking services and options.
• Handle complex customer issues and ensure compliance with policies.
• Participate in outbound campaigns and community involvement to develop business.
• Ensure proper documentation and compliance for new accounts and loan requests.
• Perform customer service and maintenance transactions and protect customer information.

Skills

Customer service

Sales skills

Communication

Interpersonal skills

Time management

Problem solving

Education

High school diploma

Tools

Microsoft Office

Job description

Division: Retail Banking
Department: Various - Branch Network
Reports to: Branch Manager
Status: Non-Exempt
Grade: 6
Pay Range: $20.00 - $28.90
Location: Leominster, MA

Purpose/Objective The Personal Banker Representative serves as a primary point of contact for clients, providing exceptional service while educating customers on a wide variety of personal and business banking products. Build and maintain customer relationships, perform outreach to prospects and the community, while ensuring compliance with all banking regulations and internal policies.

Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Key Accountabilities

Customer Relationship Management

• Provide an outstanding customer experience at all points of contact.
• Engage customers and prospects, build rapport, and proactively develop new relationships while retaining and expanding existing ones.
• Advise customers on product selection, identify financial needs, and deliver tailored solutions including deposit, lending, and business partner referrals.
• Educate and assist customers with digital banking services and recommend convenient banking options.
• Handle complex customer issues, explain bank policies and procedures, and resolve service concerns.
• Participate in outbound calling campaigns, branch initiatives and community involvement to develop new business.

Sales & Business Development

• Participate in internal sales and referral programs to achieve individual and branch goals.
• Engage in outbound business development, including prospecting and community involvement.
• Support bank-wide initiatives and contribute to the overall success of the bank.

Branch Operations & Compliance

• Ensure proper documentation and compliance for all new accounts, loan requests, and account maintenance.
• Perform customer service and maintenance transactions.
• Follow all bank policies and procedures, including security of bank assets and confidentiality of customer information with adherence to Customer Information Practices.
• Ensure compliance with all banking regulations, policies and procedures, including BSA/AML.
• Act as a deterrent to robbery and fraud by adhering to procedures.
• Provide backup support to branch management and participation in team meetings.

Education

• High school diploma or equivalent required.

Experience

• Minimum one year of sales or banking experience preferred.
• Proven experience in a goal-oriented sales or customer service environment.
• Knowledge of bank products, services, and operating procedures.
• Excellent oral and written communication skills.
• Detail-oriented with strong organizational and time management skills.
• Basic computer skills; familiarity with Microsoft Office (Word, Excel, Outlook).
• Must be eligible for registration in the Nationwide Mortgage Licensing System & Registry (SAFE Act) and other licensing as required.
• Ability to work flexible hours, including Saturdays and travel to nearby offices as required.
• Cash handling experience preferred.
• Notary or other licensing as required.

Skills & Knowledge

• Superior customer service and sales skills.
• Strong communication and interpersonal skills.
• Ability to identify customer needs and make appropriate recommendations.
• Ability to prioritize workflow, multi-task, and meet deadlines.
• Enthusiastic, goal-oriented, and customer-focused.
• Ability to analyze situations and solve complex issues.

Behavioral Expectations

• Demonstrate teamwork, adaptability, accountability, and leadership, in alignment with Beacon Banks core values. The Core Four are the guiding principles that illustrate what we stand for at Beacon Bank and how we serve our clients, colleagues and communities.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at [e-mail].