Personal Banking Associate

Grove Bank & Trust; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Grove Bank & Trust is seeking a Teller to handle routine retail banking transactions for personal and commercial customers in Miami. You will balance cash drawers, promote banking products, and provide exceptional customer service in a fast-paced branch environment.

You will identify customer needs, assist with account servicing, and support branch management while following procedures and compliance requirements. Strong communication and multitasking abilities are essential.

Qualifications

• High school diploma or GED required; AA degree preferred.
• Minimum two years of retail banking experience including teller/client service.
• Excellent customer service and communication skills.
• Strong multitasking and organizational abilities.
• Proficient with Outlook, MS Word and Excel.

Responsibilities

• Greets, assists, and directs walk-in clients to the appropriate employee or department.
• Processes deposits, withdrawals, check cashing, loan payments, savings bond redemptions, foreign currency orders, and cashier’s checks.
• Balances daily transactions and teller cash drawer; may assist with ATM/branch vault balancing.
• Identifies customer needs, promotes bank products, and makes referrals as needed.
• Assists with operational duties including shipment verification, cash ordering, audits, and safe deposit service.
• Assists with client account servicing, changes, debit card orders, and wire transfers.
• Provides support during new account openings and ensures proper documentation per policy.
• Ensures transactions comply with internal policies and prepares BSA/AML reports as required.
• Maintains strong controls to minimize liability and protect branch from fraud.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Computer proficiency

Education

High school diploma or GED

Associate degree (AA) preferred

Tools

Outlook

MS Word

Excel

Job description

SUMMARY Processes routine retail banking transactions accurately and efficiently for personal and commercial customerswhile balancing daily work in accordance with established policies and procedures. Promotes bank productsand services, supports branch sales and account servicing efforts, and provides administrative assistance toPersonal Banking Officers and Branch Management. Performs related duties as assigned.ESSENTIAL DUTIES AND RESPONSIBILITIESGreets, assists, and directs walk-in clients to the appropriate employee or department, as applicable.

• Processes a variety of customer transactions, including deposits, withdrawals, check cashing, loan payments, savings bondredemptions, foreign currency orders, and cashier’s check issuance.
• Balances daily transactions and the teller cash drawer in accordance with established policies and procedures; organizes and scanstransaction documents for processing. May be assigned ATM and/or branch vault balancing responsibilities.
• Provides exceptional customer service through courteous, professional interactions that strengthen customer relationships andsupport loyalty.
• Identifies customer needs, promotes appropriate bank products and services, and makes referrals to Personal Bankers and otherbusiness partners as needed.
• Assists with operational duties, including shipment verification, cash ordering, audit tasks, and safe deposit customer service.
• Assists Personal Banking Officers and Branch Management with client account servicing and administration, including account changes,debit card orders, and wire transfers.
• Provides administrative support to the branch team during the new account opening process. Ensures compliance and properdocumentation requirements are met in accordance with internal policies and procedures for new accounts and service transactions.
• Ensures transactions are processed in compliance with internal policies, procedures, and documentation requirements. Preparesapplicable BSA/AML transaction reports as required.
• Minimizes the bank’s liability exposure by adhering to established policies and procedures, internal controls, and legal and regulatoryguidelines. Identifies fraudulent transactions, forgeries, and counterfeit bills, and follows established security controls to protect thebranch from criminal and fraudulent activity.
• Participates in sales campaigns and supports in-house marketing events, as needed.
• Provides support to the Digital & Treasury Services department, as needed

EDUCATION AND EXPERIENCE

High school diploma or GED equivalent; Associate degree (AA) or equivalent from a two-year college preferred. Minimum two years ofretail banking related experience including Teller or retail banking client service experience.SKILLS AND COMPETENCIESExcellent customer service and communication skills with the ability to interact effectively with clients by phone or in person in adynamic work environment. Strong knowledge and understanding of standard bank products, policies and procedures. Multi-taskoriented with strong organizational skills. Computer proficient in Outlook, MS Word and Excel.