Personal Banking Advisor

South Shore Bank; East Bridgewater (MA); On-site; USD 38,000 - 48,000; Full time

Job summary

South Shore Bank in Massachusetts is seeking a Personal Banking Advisor to perform a variety of branch duties in accordance with regulatory and security guidelines and to educate clients for cross-selling opportunities. This is an in-person role.

The role involves assisting clients with new accounts, deposits, withdrawals, and other banking services while maintaining compliance and safety standards. You will also contribute to branch operations and customer service excellence.

Qualifications

• High School Diploma or equivalent.
• Experience with electronic delivery channels including Internet Banking, Mobile Banking / Mobile Deposit, eStatements, Bill Pay is preferred.

Responsibilities

• Assist clients by telephone or in person with new account services including additions or changes in client accounts.
• Actively cross-sell all bank products.
• Fill out contract forms, determine charges or fees for requested service, collect deposits, prepare change of address records, and provide proper disclosure forms.
• Assist in all branch supervisory functions, including branch settlement, teller balancing, and ATM settlement.
• Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
• Prepare domestic and foreign wire transfers for clients.
• Ensure the security and safety of all employees.

Education

High School Diploma or equivalent

Job description

SUMMARY

The Personal Banking Advisor performs a variety of branch duties in accordance with regulatory and security guidelines. Generates new business through educating and cross selling products and services. This is an in‑person role.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist clients by telephone or in person with new account services including additions or changes in client accounts.
• Actively cross‑sell all bank products.
• Fill out contract forms, determine charges or fees for requested service, collect deposits, prepare change of address records, and provide proper disclosure forms.
• Remain educated on all bank products, services and technology offered by the bank.
• Adapt quickly to changing technology.
• Increase consumer awareness of the technology available through our products and services.
• Educate clients on the use of technology and provide instruction/demonstration on how to properly use it for their benefit.
• Solve client complaints, questions or problems.
• Assist in all branch supervisory functions, including branch settlement, teller balancing, and ATM settlement.
• Receive checks and cash for deposit, verify amounts, and examine checks for endorsements.
• Cash checks and pay out money after verification of signatures and client balances.
• Enter client transactions into the computer to record transactions, and issue computer‑generated receipts.
• Place holds on accounts for uncollected funds.
• Respond to audit reviews and help complete branch monthly audit reports.
• Order branch cash as well as ATM cash orders for delivery.
• Place foreign currency orders for clients.
• Prepare domestic and foreign wire transfers for clients.
• Allow clients access to safe deposit boxes following specified procedures.
• Monitor and review the financial institution’s security procedures and control access to the vault.
• Assist in maintaining all dual‑control logs.
• Use supervisory authority in support of teller transactions.
• Ensure the security and safety of all employees.
• Provide supervisory authority appropriate to the level assigned.

SECONDARY DUTIES

• Represent the bank in community related activities.
• Attend educational programs/seminars related to banking.

SUPERVISORY RESPONSIBILITIES

• Not responsible for supervision of other employees.
• Consider this description to be the foundation of your job, not its boundaries.
• Participate in internal and external training sessions and activities not described here that enhance the quality of service to the client.

REQUIREMENTS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High School Diploma or equivalent. Experience with electronic delivery channels including Internet Banking, Mobile Banking / Mobile Deposit, eStatements, Bill Pay is preferred.

Language Skills

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, and the general public.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers.
• Ability to use and understand a calculator.
• Ability to understand interest rates and percent.