Personal Bankers & Universal Bankers-Hiring Event

Verve, a Credit Union; Appleton (WI); On-site; USD 25,000 - 32,000; Full time

Job summary

Verve, a Credit Union in Oshkosh, WI, is hiring for Member Experience Advisors I and II to serve in-branch and digital locations. The roles offer hourly pay with monthly incentives, and require at least a high school diploma and six months of customer service or cash handling experience.

You will open deposits, process transactions, and educate members on Verve's products and digital tools. These positions emphasize relationship building, accurate cash handling, and compliance with credit union

Qualifications

• Six months of customer service or cash handling experience.
• Basic knowledge of financial products and regulations preferred.
• Willingness to work Saturdays.

Responsibilities

• Build meaningful relationships with members by understanding their financial needs and recommending solutions that fit their goals.
• Open and service deposit accounts, process transactions, and assist members with a variety of financial requests.
• Educate members on Verve's products, services, and digital banking tools to help them make informed financial decisions.
• Identify opportunities to deepen member relationships through referrals and financial solutions.
• Provide accurate and efficient cash handling and transaction processing.
• Resolve member questions and concerns while delivering a positive, personalized experience.
• Collaborate with team members to support branch goals and create a welcoming environment for members and visitors.
• Maintain compliance with credit union policies, procedures, and regulatory requirements while protecting member confidentiality.
• Continue developing banking, sales, and service skills through ongoing training and professional development.

Skills

Customer service

Cash handling

Interpersonal skills

Sales

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join Verve at Our Hiring Event!

9:00 a.m. – 12:00 p.m.

Verve, a Credit Union – 215 W Murdock Ave, Oshkosh

$18.75-$23.00+ along with monthly incentives

Now Hiring: Member Experience Advisors I and II (Personal Bankers & Universal Bankers) for in-branch and digital branch locations

Saturday, September 19th

9:00 a.m. – 12:00 p.m.

Verve, a Credit Union – 215 W Murdock Ave, Oshkosh

$18.75-$23.00+ along with monthly incentives

What Will You Do?

• Build meaningful relationships with members by understanding their financial needs and recommending solutions that fit their goals.
• Open and service deposit accounts, process transactions, and assist members with a variety of financial requests.
• Educate members on Verve's products, services, and digital banking tools to help them make informed financial decisions.
• Identify opportunities to deepen member relationships through referrals and financial solutions.
• Provide accurate and efficient cash handling and transaction processing.
• Resolve member questions and concerns while delivering a positive, personalized experience.
• Collaborate with team members to support branch goals and create a welcoming environment for members and visitors.
• Maintain compliance with credit union policies, procedures, and regulatory requirements while protecting member confidentiality.
• Continue developing banking, sales, and service skills through ongoing training and professional development.

These roles are ideal for individuals who enjoy helping people, building relationships, solving problems, and making a positive impact in their community.

Qualifications

EDUCATION AND EXPERIENCE

• High school diploma or equivalent required.
• Minimum six (6) months of customer service, retail banking, or cash handling experience.
• Basic knowledge of financial products, services, and regulations preferred.

KEY COMPETENCIES

• Strong interpersonal skills with a friendly, professional demeanor.
• Excellent attention to detail and accuracy in transactions.
• Ability to explain financial concepts clearly to members.
• Proficient computer skills including Microsoft Office; ability to learn core banking systems.
• Reliable and consistent in attendance and performance.
• Ability to work Saturdays as scheduled.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Work Environment: Business office, the noise level in the work environment is usually quiet to moderate.
• Physical Requirements: Ability to sit or stand at a desk the majority of the day; talk or hear; stand or walk occasionally. While performing the duties of this job, the team member is typically utilizing a computer, keyboard, and phone. May occasionally reach with hands and arms; stoop, kneel, and crouch.

The above information has been designed to indicate the general nature and level of work performed by persons within this job classification. It is not designed to contain or be interpreted as a comprehensive inventory of all the duties, responsibilities, and qualifications required of persons assigned to this job. Additional duties may be required to perform the job effectively.