Personal Banker - Skyland

PNC; Washington; On-site; USD 42,000 - 65,000; Full time

Job summary

PNC is an in-office bank based in Washington, DC. The Personal Banker role sits in PNC's Retail Bank organization and focuses on delivering an outstanding customer experience while building relationships in the branch.

As a Personal Banker, you will acquire and deepen the branch customer base, educate customers on financial options, and collaborate with ecosystem partners to grow share of wallet, all while maintaining risk controls and policy adherence.

Qualifications

• Acquires and deepens the branch customer base through sales and service activities.
• Drives proactive sales conversations using a defined sales process.
• Educates customers on financial options and digital tools to manage transactions.
• Adheres to policies and procedures to manage risk and protect the bank.

Responsibilities

• Acquires and deepens customer base.
• Drives proactive sales conversations through internal and outbound interactions.
• Creates customer loyalty and expands wallet share through a differentiated experience.
• Manages risk and ensures daily operations are performed accurately.

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker within PNC's Retail Bank organization, you will be based in Washington, DC.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.


• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.


• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.


• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.


• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.


• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

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