Personal Banker

Fairygodboss; Imlay City (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

PNC in Imlay City, MI is seeking a Personal Banker to help customers strengthen their financial wellbeing through proactive sales and service in an in-office branch.

You will engage with clients, explain PNC solutions, and collaborate with branch partners to grow relationships while adhering to risk and policy guidelines.

This role emphasizes customer focus, accurate handling of transactions, and contributing to daily branch operations.

Qualifications

• Acquires and deepens branch customer base through proactive sales and service.
• Delivers a full PNC conversation to identify suitable solutions for customers.
• Maintains risk controls by following policies and procedures.

Responsibilities

• Acquires and deepens the branch customer base through sales and service.
• Drives proactive sales conversations with a defined process including outbound outreach.
• Creates customer loyalty by positioning PNC products to meet needs.
• Educates customers on managing financial transactions with tech tools.
• Performs branch operations tasks with accuracy and efficiency.

Job description

Job Profile

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Personal Banker Retail Banking organization, you will be based in Imlay City, MI in the Imlay City Branch.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Acquires and deepens the branch customer base through a variety of proactive sales and service activities. Manages the customer experience by identifying opportunities to improve the customer's financial wellbeing. Collaborates with ecosystem partners to grow customer's share of wallet. Positions PNC solutions to drive new revenue and customer loyalty.
• Drives proactive sales conversations through internal and outbound interactions with a defined sales process including outbound calling, service to sales, teller interactions, appointment setting and effective lobby engagement, ultimately elevating client loyalty. Delivers a full PNC conversation with every client interaction to identify appropriate PNC solutions. Leverages ecosystem partnerships as well as community Centers of Influence to acquire, expand and retain relationships.
• Creates customer loyalty and grows customer share of wallet through a differentiated customer experience. Performs lobby engagement activities to connect with customers and position PNC products to meet their needs. Educates customers on options for managing financial transactions by leveraging technology, tools and resources.
• Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
• Manages risk through adherence to all policies and procedures, demonstrating sound judgment within established limits. Demonstrates a heightened scrutiny to identify and avoid loss. Participates in branch daily operations, ensuring they are completed in an efficient and accurate manner.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as