Personal Banker - Rumson - Full-time

Provident Bank; Rumson (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a leading financial institution as a Personal Banker, where your primary role will be to build customer relationships and meet their financial needs. You will engage in various transaction and sales duties, ensuring excellent customer service while promoting bank products. Ideal candidates will have strong communication skills and a background in retail sales. This role offers the chance to work in a dynamic environment with opportunities for growth and development.

Qualifications

• At least 6 months of sales and service experience in retail.
• Proficiency with PC and Microsoft Office.

Responsibilities

• Establish relationships with customers to satisfy financial needs.
• Meet sales and cross-selling goals.
• Assist customers with digital technologies.

Skills

Communication

Interpersonal Skills

Relationship-Building

Analytical Skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

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How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania, and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.

Position Overview

As a Personal Banker at Provident Bank, your primary role is to establish relationships with customers and prospective customers to understand, identify, and satisfy their financial needs while providing a positive customer experience during every branch interaction.

The Personal Banker position is dynamic, performing both transaction and sales duties. Responsibilities vary daily based on branch needs, including processing financial transactions, opening accounts, cross-selling, tele-consulting, developing relationships, servicing accounts, check cashing, withdrawals, deposits, loan payments, greeting customers, and needs assessments. The role may also involve researching and resolving account issues and promoting organizational products and services through referrals. Meeting sales expectations and managing cash drawers are also key responsibilities. Additionally, assisting the Assistant Branch Manager with daily operations and reporting is expected.

This position may be eligible for Life and Health Licensing.

All employees are expected to adhere to the Bank’s Code of Ethics, Core Values, and Mission Statement, working under general supervision.

Key Responsibilities

• Meet sales and cross-selling goals by understanding product features and benefits
• Promote bank products and resolve customer inquiries
• Refer customers for commercial products or services
• Exceed customer expectations through active engagement and relationship building
• Develop and manage a book of business

Service

• Identify opportunities with customers and prospects
• Assist customers with digital technologies and refer to other lines of business
• Maintain cost efficiency and ensure quality customer service
• Execute sales and service expectations

Operations

• Ensure operational and financial safety in line with policies and regulations
• Use lobby management to control risk
• Verify customer identity and comply with procedures
• Assist with branch operations and perform transactions
• Prepare reports for transactions
• Support training and handle high call volumes
• Manage safe deposit access

Minimum Qualifications

• High school diploma or GED
• At least 6 months of sales and service experience in retail
• Strong communication and interpersonal skills
• Flexible schedule availability
• Professional demeanor
• Strong math and analytical skills
• Adherence to safety practices
• Relationship-building skills
• Proficiency with PC and Microsoft Office
• Mortgage loan originator registration with NMLS required for relevant tasks

Preferred Qualifications

• Prior retail banking experience
• Life and Health Licenses

Working Conditions

Work mainly in retail banking branches, with possible travel and overtime. Physical requirements include lifting weights, prolonged sitting/standing, and occasional bending.

This job may involve other duties as assigned, and descriptions may be modified by management.

Provident Bank values diversity and is an equal opportunity employer, considering all qualified applicants without discrimination.

About Provident Bank

Serving communities for over 180 years with personal and business banking services.

Volunteering

Our brand promise, "Commitment you can count on," reflects our community involvement and employee volunteerism, with significant donations and volunteer hours contributed annually.