Personal Banker One Federal

PNC; Birmingham (AL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Personal Banker to enhance customer relationships and drive sales in Birmingham, AL. In this role, you will engage with customers, identify financial solutions, and ensure a positive banking experience. This position emphasizes collaboration and proactive sales strategies to foster customer loyalty. With a comprehensive benefits package and a commitment to an inclusive workplace, this opportunity offers a chance to contribute to the success of a forward-thinking financial institution. If you are passionate about customer service and have a knack for sales, this role is perfect for you.

Benefits

Health Coverage

Retirement Plans

Paid Time Off

Educational Assistance

Wellness Programs

Qualifications

• 3+ years of relevant banking experience preferred.
• Strong skills in customer service and proactive sales.

Responsibilities

• Acquire and deepen customer relationships through proactive sales.
• Drive sales conversations and manage customer experiences effectively.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Opportunity Identification

Technology Leverage

Proactive Sales

Education

Associate Degree or Equivalent

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker, you will strengthen customer relationships with a defined sales process. You will spend most of your time engaging customers in sales conversations to identify appropriate financial solutions. This position, within PNC's Retail Branch Banking Network, is based in Birmingham, AL at the One Federal branch.

Job Responsibilities

1. Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience to improve financial wellbeing, and collaborating with partners to grow customer share of wallet.
2. Drive proactive sales conversations via internal and outbound interactions, including calling, service-to-sales, teller interactions, appointments, and lobby engagement, to elevate client loyalty and identify solutions.
3. Create customer loyalty and increase wallet share through differentiated experiences, lobby activities, and educating customers on managing transactions using technology and resources.
4. Apply product knowledge to resolve customer issues effectively, enhancing loyalty.
5. Manage risk by adhering to policies and procedures, demonstrating sound judgment, and ensuring efficient branch operations.

Employee Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all decisions to create tailored solutions.
• Managing Risk: Assess and manage risks in line with PNC's Enterprise Risk Management Framework.

Qualifications

Candidates should demonstrate relevant knowledge, skills, and experience, including:

• Preferred skills: Accountability, Banking, Client Loyalty, Customer Experience, Customer Service, Opportunity Identification, Technology Leverage, Proactive Sales
• Core competencies: Banking Products, Digital Awareness, Communication, Multitasking, Problem Solving, Prospecting, Retail Lending, Needs Assessment
• Work experience: Typically 3+ years with an Associate degree or equivalent; comparable education and experience may be considered.
• Education: No Degree required
• Certifications: None required
• Licenses: Subject to background checks as per regulations

Benefits

PNC offers a comprehensive benefits package including health coverage, retirement plans, paid time off, educational assistance, wellness programs, and more. For details, visit Your PNC Total Rewards.

Accommodations & Equal Opportunity

For accommodations, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive workplace and provides equal employment opportunities regardless of protected categories.