Personal Banker - North County

Commerce Bancshares; Maryland Heights (MO); On-site; Full time

Job summary

An established industry player is seeking a motivated Personal Banker to join their team. In this dynamic role, you will engage with customers, helping them navigate their financial journey while providing exceptional service. You'll receive comprehensive training and resources to succeed, and you'll have the opportunity to build lasting relationships with clients and colleagues alike. This position not only offers a chance to grow your banking knowledge but also rewards your contributions through a quarterly incentive program. If you're passionate about helping others achieve financial success, this role is perfect for you.

Qualifications

• High School diploma or equivalent required.
• 1+ years of sales or customer service experience needed.

Responsibilities

• Educate customers on retail products and digital solutions.
• Interact with customers to meet their financial needs.
• Ensure accurate and efficient financial transactions.

Skills

Sales Skills

Customer Experience

Attention to Detail

Communication Skills

Organizational Skills

Education

High School Diploma

1+ Years Sales or Customer Service Experience

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About Working at Commerce

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.

Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.

Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

Compensation Range

Hourly: $19.50 - $23.75 (Amount based on relevant experience, skills, and competencies.)

About This Job

Our Personal Bankers are personable, goal-oriented, and have a passion for helping our customers improve their financial health. As a Personal Banker, you’ll gain valuable insight into banking and finance, while helping customers with their daily financial challenges. You’ll be helping yourself too, because Commerce has a tradition of recognizing and rewarding people for their talent, skills, and contributions. If this sounds like a fit for you, we’re looking for a new Personal Banker to join our team.

Personal Bankers are the key ambassadors of the Commerce Bank brand. In this retail banking role, you will develop and maintain long lasting relationships with not only your customers, but with your co-workers and other lines of business within Commerce. As a Personal Banker, your goal is to uncover the financial needs of each customer and educate them on solutions to address those needs.

As a Personal Banker, you’ll:

• Receive the tools, resources, and training you need to be successful.

• Educate customers on a variety of retail products and digital solutions that enhance the customer experience.

• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.

• Actively listen to our customers so you can make appropriate recommendations that match their needs.

• Establish relationships with internal departments and refer customers to bank specialists when complex financial needs are identified.

• Interact with customers both in person and through proactive phone calls to ensure we are meeting their financial needs.

• Be able to earn more than your base pay through our quarterly incentive program.

Essential Functions

• Interact with customers both in person and over the phone to ensure their financial needs are being met through needs-based conversations and sales fulfillment.

• Actively listen, understand, and make recommendations of products and services based on customer needs to ensure individual and team sales and services goals are achieved.

• Educate customers on a variety of retail products and digital solutions that enhance the customer experience and contribute to achieving sales goals.

• Ensure financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory requirements.

• Identify complex financial needs and refer customers to bank specialists when appropriate.

• Perform other duties as assigned.

Knowledge, Skills & Abilities Required

• Strong sales skills with the ability to provide an excellent customer experience by easily connecting with customers in-person and over the phone.

• Ability to meet personal and branch sales and customer services expectations.

• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.

• Team player with excellent written, verbal and interpersonal communication skills.

• Ability to remain adaptable to a variety of situations with an optimistic outlook that is aligned with our culture and Core Values.

• Proficient with Microsoft Word, Excel and Outlook.

Education & Experience

• High School diploma or equivalent combination of education and experience required.

• 1+ years sales or customer service experience required.

• Experience working in an environment with individual and team sales goals preferred.

Position may be filled as a Personal Banker I or a Personal Banker II, depending on experience and education.

For this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.