Personal Banker - Nicholasville

City National Bank; Nicholasville (KY); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading bank is seeking a Personal Banker in Nicholasville responsible for delivering excellent customer service, and promoting banking products. This role encompasses opening accounts, assisting with loans, and helping customers resolve various banking issues. The ideal candidate will display strong sales abilities and customer relationship skills, while maintaining up-to-date knowledge of the bank’s offerings.

Qualifications

• 2+ years of demonstrated sales and customer service skills.
• Prior retail loan experience preferred.
• Ability to multitask and prioritize effectively.

Responsibilities

• Provides excellent customer service and resolves complex account issues.
• Promotes and sells the bank’s products and services.
• Assists customers with loan applications and maintains customer relationships.

Skills

Customer Service

Sales Skills

Leadership

Oral Communication

Education

High School Diploma or Equivalent

Job description

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Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to other areas of the branch as needed, including assisting the Branch Manager in coaching customer service representative (CSR) staff in referral opportunities, and performing the essential functions of a CSR.

Equal Opportunity Employer

Summary Description

Provides excellent customer service, ensuring that all customer needs are met. Responsible for actively promoting, selling, cross-selling and referring the bank’s products and services to prospective and existing customers. Opens and maintains all types of customer product accounts and serves as primary contact for resolving routine and complex problems on customer accounts. Provides assistance to other areas of the branch as needed, including assisting the Branch Manager in coaching customer service representative (CSR) staff in referral opportunities, and performing the essential functions of a CSR.

Essential Functions

• Consistently executes City’s phone, platform, and CSR service standards to provide excellent customer service
• Displays a positive and professional attitude at all times
• Actively promotes and sells the bank’s products and services to prospective and existing customers by using City’s customer conversation model to uncover customer needs
• Maintains an up to date working knowledge of the bank's products and services
• Assists customers with routine maintenance and complex service issues; sees through to completion
• Assists customers with loan applications, recommends appropriate loan structure, gathers required documents, submits package to retail loan department and closes retail loans as needed
• Meets minimum individual production levels for retail loans, checking accounts and mortgage referrals; actively contributes to branch goals
• Develops and maintains customer relationships; actively seeks referral resources from existing customers
• Seeks to develop and maintain centers of influence for new referral business
• Refers customers to other departments and business partners appropriately
• May act as primary branch contact in absence of Branch Manager
• Maintains a general knowledge of the competitive environment
• Completes all required training within predetermined time limit
• Adheres to all bank regulatory, audit, and compliance policies and procedures
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job
  
  

Position Requirements

• High school diploma or equivalent
• 2+ years of demonstrated sales and service skills
• 2+ years of customer service experience
• Prior retail loan experience
• 2+ years of banking experience preferred
• Ability to multi-task, organize and prioritize to ensure excellent customer service
• Displays professional dress and demeanor
• Personal computer proficiency
• Must be compliant with Loan Officer Requirements of the SAFE Mortgage Licensing Act and Regulation Z. Compliance includes a review of the candidate’s financial responsibility, character, and general fitness prior to placement in role. Within 30 days of employment, employee must comply with NMLS registration and corresponding background check requirements
• Typically the employee may sit to perform work; however, there may be some standing, walking, bending and lifting 5–10 pounds
• Work is generally performed indoors in environmentally-controlled conditions
  
  

Critical Skills / Expertise

• Excellent customer service and sales skills
• Strong leadership skills
• Excellent oral communication skills
• Knowledge of the bank’s operations, policies and procedures

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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