Personal Banker Montgomery

PNC; Texas; On-site; USD 45,000 - 60,000; Full time

Job summary

Join a leading financial institution as a Personal Banker in Montgomery, TX. This role focuses on enhancing customer experiences through proactive sales and service, while fostering a culture of inclusivity and collaboration. Ideal candidates will have strong communication skills and a customer-centric approach, with a preference for bilingual Spanish speakers. Comprehensive benefits are offered.

Benefits

Health Coverage

Insurance

401(k)

Pension

Stock Purchase Plans

Paid Time Off

Educational Assistance

Qualifications

• Typically requires 3+ years of experience.
• A combination of education, certification, and experience is acceptable.

Responsibilities

• Acquire and deepen the branch customer base through proactive sales and service activities.
• Drive proactive sales conversations via internal and outbound interactions.
• Manage risk by adhering to policies and procedures.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Proactive Sales

Digital Awareness

Communication

Multitasking

Problem Solving

Prospecting

Retail Lending

Understanding Customer Needs

Education

Associates Degree

Job description

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Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Montgomery, TX in the Montgomery branch location. Bilingual Spanish Preferred.

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Personal Banker within PNC's retail organization, you will be based in Montgomery, TX in the Montgomery branch location. Bilingual Spanish Preferred.

Job Description

• Acquire and deepen the branch customer base through proactive sales and service activities, managing the customer experience to improve financial wellbeing, and collaborating with ecosystem partners to grow share of wallet.
• Drive proactive sales conversations via internal and outbound interactions, including outbound calling, service to sales, teller interactions, appointment setting, and lobby engagement, to elevate client loyalty. Conduct full PNC conversations to identify suitable solutions and leverage partnerships and community centers of influence.
• Create customer loyalty and expand share of wallet through differentiated experiences, lobby engagement, and educating customers on financial management options using technology and resources.
• Apply product and procedural knowledge to resolve customer issues effectively, fostering loyalty.
• Manage risk by adhering to policies and procedures, demonstrating sound judgment, and participating in branch operations efficiently and accurately.

Employee Expectations

• Customer Focused: Prioritize customer needs and satisfaction in all decisions, creating customized solutions.
• Managing Risk: Assess and manage risks aligned with PNC's Enterprise Risk Management Framework, maintaining heightened scrutiny to avoid loss.

Qualifications

Skills, competencies, experience, education, and certifications needed include accountability, banking, client loyalty, customer experience, proactive sales, digital awareness, communication, multitasking, problem solving, prospecting, retail lending, and understanding customer needs.

Typically requires 3+ years of experience, an Associates degree or equivalent, or a combination of education, certification, and experience.

Benefits

PNC offers comprehensive benefits including health coverage, insurance, 401(k), pension, stock purchase plans, paid time off, and educational assistance. For details, visit Your PNC Total Rewards.

Additional Information

For accommodations during the application process, contact [e-mail] or call 877-968-7762. PNC is committed to an inclusive, accessible workplace and provides reasonable accommodations.

PNC is an Equal Opportunity Employer and complies with applicable laws regarding employment practices.