Personal Banker III

Linscomb & Williams Inc.; Little Rock (AR); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading financial institution is looking for a Personal Banker in Little Rock to provide exceptional customer service and manage various banking transactions. The ideal candidate will cultivate strong customer relationships, educate clients on financial services and products, and help meet sales targets. Previous banking experience, along with a strong understanding of customer service, is essential for success in this role.

Qualifications

• Foundational knowledge of sales and service techniques preferred.
• Excellent communication skills needed.
• 2-3 years of banking experience preferred.

Responsibilities

• Process banking transactions while developing customer relationships.
• Educate customers on banking services and channels.
• Meet individual sales/referrals objectives.

Skills

Sales and service techniques

Communication skills

Problem-solving

Education

High school diploma

Bachelors in Finance or related field

Job description

As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs. This position is on-site.

This position requires travel to branches as needed within the market.

How You Will Make An Impact

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.
• Open and process moderate to complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.
• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.
• Limited origination of simple consumer lending products such as personal loans and credit cards.
• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.
• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.
• Cash handling and adherence to proper balancing procedures.
• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.
• Explore the customer’s financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.
• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.
• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.

Education

• High school diploma required; college coursework preferred.

Experience

• Previous banking or demonstrated sales experience in business, retail or other industries preferred.
• 2 + years of cash handling experience in a banking or retail environment preferred.

Characteristics

• Regular and reliable attendance.
• Works cooperatively with others.

This position requires S.A.F.E. registration at the time of employment. The Nationwide Mortgage Licensing
System (NMLS) web site (mortgage.nationwidelicensingsystem.org) can provide information about the
requirements for registration.

If your experience aligns with this description, please consider applying. Many skills are transferable among
industries and a passion for the role and willingness to learn are important considerations. We believe that a
diverse workforce creates problem-solving and creative thinking, which is why we’re dedicated to adding new
perspectives to the team and encourage everyone to apply.

The above statements are intended to describe the general nature and level of the work being performed by
people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Cadence
Management reserves the right to amend and change responsibilities to meet business and organizational
needs as necessary.

Cadence Bank is an affirmative action/equal opportunity employer. All qualified applicants will receive
consideration for employment without regard to race, religion, color, national origin, sex, age, status as a
protected veteran, among other things, or status as a qualified individual with disability.

Qualifications

Behaviors

Required

Team Player

Team Player

: Works well as a member of a group

Motivations

Required

Goal Completion

Goal Completion

: Inspired to perform well by the completion of tasks

Education

Required

Bachelors or better in Finance or related field.

Experience

Required

● 2-3 years of banking experience or demonstrated sales experience in business, retail or otherindustries preferred.● 1 year of experience in developing current and new customer relationships, achieving sales goalsand building referral sources in a retail environment preferred.● 1 year cash handling experience in a banking or retail environment preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.