Personal Banker II - Harpers Point Bank Mart

Fifth Third Bank; Cincinnati (OH); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Retail Personal Banker II who is passionate about building relationships and driving sales. This position involves engaging with customers to assess their financial needs and recommending tailored banking products. You will undergo a comprehensive onboarding program, enhancing your skills in consultative selling and risk management. Join a dynamic team where your contributions directly impact customer satisfaction and business growth. If you are ready to take your career to the next level in a supportive environment, this opportunity is perfect for you.

Qualifications

• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.

Responsibilities

• Use consultative sales process to understand customer profiles.
• Meet or exceed customer experience and sales goals.
• Promote customer satisfaction with professionalism.

Skills

Sales Skills

Customer Relationship Management

Financial Analysis

Consultative Selling

Risk Management

Education

College Degree

Relevant Work Experience

Tools

CAMP Marketing Tools

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate the skills necessary to perform successfully in the Retail Personal Banker role. This is a sales position focused on developing sales and building relationships through promoting deposits, loans, fee-based services, and customer retention. Responsibilities include selling a range of banking products to meet customer needs, providing specialized care, and utilizing consultative sales processes.

Responsible for risk management by adhering to policies, elevating concerns, and ensuring actions align with the bank’s risk appetite. Always strive to do the right thing for customers and colleagues to foster a positive experience. Achieve results by identifying, assessing, managing, monitoring, and reporting risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to understand customer profiles and identify financial needs.
2. Maintain comprehensive knowledge of retail consumer and small business products/services and recommend suitable solutions.
3. Utilize CAMP and other marketing tools to proactively reach out to customers and set financial review appointments.
4. Focus on cross-selling to existing customers and engaging in outside sales activities like community events and business calls.
5. Build strong relationships with Business Partners to refer customers for holistic financial solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referral processes.
8. Promote customer satisfaction with professionalism and a helpful demeanor.
9. Respond confidently to customer inquiries and resolve issues effectively.
10. Maintain confidentiality and adhere to ethical standards and policies.
11. Participate in the loan and bankcard processes from application to closing.
12. Assist with opening and closing the Financial Center or Bank Mart as directed.
13. Stay updated on procedures to mitigate fraud and risk.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• College degree or relevant work experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment in decision-making.
• S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended viewing of computer screens.
• Travel within the affiliate for training and scheduling flexibility.
• Participation in external training sessions may be required.

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Location: Harpers Point Bank Mart, Cincinnati, Ohio 45249

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or any other protected status.