Personal Banker II - Hammond, IN

Fifth Third Bank; Hammond (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Fifth Third Bank is looking for a Retail Personal Banker II in Hammond, Indiana. This role focuses on sales development and relationship building through banking products, promoting deposits, loans, and services.

Candidates will engage in consultative sales, ensure positive customer experiences, and maintain in-depth knowledge of banking solutions. A college degree or equivalent work experience is required, along with a preference for financial industry experience.

Qualifications

• Experience in the financial industry preferred.
• Working knowledge of Retail policies and procedures.
• Understanding of advanced math functions for credit and financial analysis.

Responsibilities

• Build a thorough customer profile and identify financial needs.
• Maintain knowledge of Retail consumer products/services.
• Cross-sell to existing customers and engage in outside sales activities.

Skills

Sales development

Customer relationship management

Financial analysis

Consultative sales process

Education

College degree or equivalent work experience

Tools

CAMP

Job description

Personal Banker II – Hammond, IN

Location: Hammond, Indiana, 46320.

General Function

Selected candidates are intended to become a Retail Personal Banker II after completing a 4- to 8-week onboarding and education program that includes rotations in Operations and Sales & Service. A certification will be awarded at the conclusion of the program. The Retail Personal Banker II role is a sales position with a primary focus on sales development and relationship building through the promotion of deposits, loans, fee‑based services and the retention of customers. Responsibilities include selling a full range of banking products and services to meet existing and prospective customer needs, participating in the consultative sales and service process, managing risk, and ensuring a positive customer experience.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customers and engage in outside sales activities (e.g., Membership Advantage on‑site presentations, business sales calls, community financial literacy events).
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide holistic solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and confidentiality.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up-to-date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Supervisory Responsibilities

None.

Minimum Knowledge, Skills and Abilities Required

• College degree or equivalent work experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers.
• Understanding of advanced math functions for credit and financial analysis.
• Professional appearance and verbal/written communication.
• Working knowledge of Retail policies and procedures to make sound decisions.
• Requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS); the NMLS website provides the MU4R questions and registration required.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Requires travel within the affiliate for training and scheduling flexibility.
• May require travel outside the affiliate for classroom training sessions.

Base Salary and Benefits

The base salary for this position reflects the salary range for all roles within this pay grade across the U.S. Individual salaries within this range vary based on role, skill set, experience, education and geographic location.

Our benefits programs support the physical, financial, emotional and social well‑being of employees and their families.

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.