Retail Personal Banker I - Geist

Fifth Third Bank; Indianapolis (IN); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Extensive benefits programs

Flexible scheduling for training

Travel opportunities for classroom training

Job summary

Fifth Third Bank in Indianapolis is seeking a Retail Personal Banker I who will facilitate a consultative sales process to identify and meet the financial needs of customers. Candidates will undergo a 4‑8 week training program and focus on acquiring new customers while fostering existing relationships.

The ideal candidate must possess a degree or relevant work experience, and have skills in sales and customer engagement. A strong understanding of financial products is essential as the role involves responding to customer inquiries and managing transactions.

Qualifications

• Experience in the financial industry preferred.
• Comfort level with sales activities designed to acquire new customers.
• Ability to understand advanced math for financial analysis.

Responsibilities

• Use consultative sales process to identify financial needs.
• Cross-sell to existing customers and engage in outside sales activities.
• Provide guidance to CSRs regarding sales processes.

Skills

Sales skills

Customer relationship management

Financial analysis

Communication skills

Education

Bachelor's degree or equivalent experience

Job description

Retail Personal Banker I

Selected candidates are intended to become a Retail Personal Banker I after completing a 4‑8 week on‑boarding and education program that includes rotations in operations and Sales & Service. The position is a Financial Center role focused on using the consultative sales process to proactively identify and meet the financial needs of customers or prospects. The Personal Banker I maintains a focus on acquiring new households and/or deepening existing customer relationships through a variety of activities, including but not limited to lobby leadership (Financial Centers) or aisle time (Bank Marts) and tele‑consulting. The role is also responsible for processing teller transactions and working as a member of the platform staff. Responsible for risk management, the Personal Banker I follows policies and procedures, ensures that actions drive a positive customer experience, and consistently identifies, assesses, manages, monitors, and reports risk.

Supervisory Responsibilities

None.

Essential Duties and Responsibilities

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customer base and engaging in outside sales activities (i.e., Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed.
• Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs with respect to the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure.

Minimum Knowledge, Skills and Abilities Required

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross‑sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that allow analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures to utilize good judgment in making sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment.

Working Conditions

• Normal office environment.
• Extending viewing of computer screens.
• This program requires ability to travel within the affiliate for training as well as scheduling flexibility.
• Travel outside of the affiliate will be required for various classroom training sessions.

Benefits

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of employees and their families, encompassing physical, financial, emotional and social well‑being. You can learn more on our careers page.

Location

Indianapolis, Indiana 46236

Equal Employment Opportunity

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.