Personal Banker II: Customer Solutions & Growth

STAR Financial Bank; Greenfield (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Health Savings Account

401k with employer match

Paid time off

Tuition reimbursement

Bonus program

Job summary

STAR Financial Bank in Indiana seeks a Personal Banker to deliver exceptional service, open new accounts, and advise customers on banking solutions that fit their needs.

The role requires in-person interaction at branch locations; no remote work. Expect about 38.5 hours per week with a Monday–Friday schedule and rotating Saturday shifts. Prior teller or personal banking experience is preferred.

Qualifications

• High School Diploma or equivalent or better.
• Associates or better in Business Administration or related field.

Responsibilities

• Initiates and conducts interviews with all customers.
• Provides superior customer service including the opening of new accounts and resolution of client inquiries.
• Communicates with customers and potential customers either in person or on the phone to gather information for evaluation and recommendation of STAR’s banking solutions to best fit the client’s needs.
• Completes all account maintenance issues in a timely manner.
• Evaluates and responds timely to a wide variety of client issues either through direct personal action or referral to the proper source.
• Initiates new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc. for both personal and business accounts.
• Provides customers with information on deposit accounts, rates, fees, restrictions, and assists with other services.
• Maintains and updates knowledge relating to changes in Bank products, services and procedures.
• Generates new business to assist in meeting establishment profitability goals.
• Generates, completes, and closes consumer loans.
• Participates as lead internal contact for walk-in client sales inquiries.
• Adheres to and applies all operational policies and procedures.
• Identify and refer business opportunities to bank affiliates.
• Serves as back up for Personal Banker I duties, Branch Manager duties and/or phone customer sales inquires.
• Assists in the orientation/mentoring of new team members.
• Completes annual compliance training by designated dates, as required.
• May have commercial loan admin responsibilities.

Skills

Sales ability

Customer service

Product knowledge

Critical thinking

Communication

Policy adherence

Attention to detail

Organization

Computers/Technical skills

Education

High School diploma or equivalent

Associates or better in Business Administration or related field

Job description

STAR Financial Bank in Indiana seeks a Personal Banker to deliver exceptional service, open new accounts, and advise customers on banking solutions that fit their needs.

The role requires in-person interaction at branch locations; no remote work. Expect about 38.5 hours per week with a Monday–Friday schedule and rotating Saturday shifts. Prior teller or personal banking experience is preferred.