Personal Banker II

Civista-Bank; Wellington (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Civista Bank is seeking a Personal Banker II to build and maintain strong customer relationships through exceptional service. The role includes opening new accounts, processing transactions, handling loan applications, and identifying opportunities to expand banking relationships.

The PB II will adhere to bank policies, stay current on products and services, and guide customers in using mobile and online banking tools while delivering accurate information and prompt support.

Qualifications

• 3-5 years of teller experience
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions
• High School diploma or equivalent required
• Willingness to adapt to new software technologies and banking tools
• Ability to work under deadlines with frequent interruptions

Responsibilities

• Daily engagement of customers to build relationships and handle teller tasks
• Adhere to regulations and bank policies to ensure safety and soundness
• Open new consumer deposit and lending accounts and perform maintenance
• Meet cross-sell goals and explain products to customers
• Understand consumer lending and accounts throughout the customer relationship
• Demonstrate willingness to learn and adapt to new procedures and systems
• Maintain cash levels and outages within guidelines
• Communicate clearly with customers and colleagues about banking technology

Skills

Teller experience

Customer service

Communication skills

Education

High School diploma

Job description

Description

Position Purpose:

A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank’s mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience.
• Adhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.
• Develop an expansive knowledge of products and services to fulfill customer needs, driving sales production. Expected task include but are not limited to opening new consumer deposit and lending accounts, opening new business accounts, performing maintenance, meeting cross sell goals and solving problems daily. Competently, with speed and accuracy, execute on customer requests.
• Understanding all aspects of consumer lending and new accounts in daily and weekly activities; building customer trust and managing relationships through the life of the customer relationship.
• Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.
• Ensuring operational tasks are followed & completed daily.
• Maintain cash levels and outages within the parameters of the established guidelines.
• Constant, consistent communication internally and externally.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Requirements

Qualifications, Knowledge and Skills:

• 3-5 years of previous teller experience required.
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving objects up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this position at any time.