Personal Banker II

Civista Bank; Greenwich Township (OH); Vor Ort; USD 40.000 - 52.000; Vollzeit

Zusammenfassung

Civista Bank in Ohio seeks a Personal Banker II to manage customer relationships and provide an exceptional banking experience. You’ll open accounts, process transactions, and respond to inquiries while identifying opportunities to expand current relationships.

Develop product knowledge, meet cross-sell goals, and adhere to regulations. Strong communication and tech savvy are essential for success in this role.

Qualifikationen

• 3-5 years of teller experience required.
• Excellent oral, written and presentation skills.
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software.
• Ability to work under deadlines with frequent interruption.

Aufgaben

• Daily engagement of customers to build relationships and provide exceptional service.
• Open new accounts and respond to customer inquiries and requests.
• Identify opportunities to expand banking relationships and cross-sell products.
• Adhere to regulations and bank policies to ensure safety and soundness.
• Develop product knowledge to meet customer needs and support sales goals.
• Maintain accurate, efficient handling of transactions and documentation.

Kenntnisse

Teller experience

Customer service

Sales / cross-sell

Communication

Tech aptitude

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Civista Bank

Description:

Position Purpose:

A Personal Banker II (PB II) is responsible for maintaining and building customer relationships by providing an exceptional customer experience. A PB II is also responsible for opening new accounts, completing loan applications and responding to customer inquiries and requests while identifying opportunities to expand current banking relationships. The PB II demonstrates Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Daily engagement of customers to build relationships. This entails processing transactions, assessing needs, recommending products, referring partners to customers, thus creating an exceptional customer experience.
• Adhere to regulations, following policies and procedures to ensure safety and soundness of customers and the bank.
• Develop an expansive knowledge of products and services to fulfill customer needs, driving sales production. Expected task include but are not limited to opening new consumer deposit and lending accounts, opening new business accounts, performing maintenance, meeting cross sell goals and solving problems daily. Competently, with speed and accuracy, execute on customer requests.
• Understanding all aspects of consumer lending and new accounts in daily and weekly activities; building customer trust and managing relationships through the life of the customer relationship.
• Dedication to daily personal growth through active learning. Adapting to new procedures and systems to grow the organization and the team.
• Ensuring operational tasks are followed & completed daily.
• Maintain cash levels and outages within the parameters of the established guidelines.
• Constant, consistent communication internally and externally.
• Understand and encourage the use of technology in every day banking interactions, including teaching customers how to use technology, mobile banking, P2P, online banking etc.

Requirements:

Qualifications, Knowledge and Skills:

• 3-5 years of previous teller experience required.
• Excellent oral, written and presentation skills
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• High School diploma or equivalent required.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves lifting and moving objects up to 50 lbs.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone.
• Work involves some travel to attend meetings, training, and so forth.

EOE - Race/Sex/Disability/Veteran

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.