Personal Banker II

Cadence Bank; Town of Texas, Friendswood (WI, TX); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading bank seeks a Personal Banker to provide exceptional service, process banking transactions, and develop customer relationships. This on-site role involves supporting financial needs, educating customers on banking products, and ensuring compliance with regulations. Ideal candidates will have strong communication skills and a background in banking or sales.

Qualifications

• Basic knowledge of sales and service techniques preferred.
• 2 years of cash handling experience in banking or retail preferred.

Responsibilities

• Process banking transactions and develop customer relationships.
• Open and process consumer and small business deposit accounts.
• Educate customers on alternative banking channels.

Skills

Communication

Sales Techniques

Education

High School Diploma

College Coursework

Job description

What The Role Is

As a Personal Banker, you will provide exceptional service by processing routine banking transactions, developing deep customer relationships, and understanding their financial needs. You will identify and offer suitable personal and business financial products and educate customers on alternative transaction channels. This position is on-site and involves cross-functional responsibilities within a universal banking model.

How You Will Make An Impact

1. Support transactional needs and identify opportunities to deepen customer relationships.
2. Open and process consumer and small business deposit accounts, offering appropriate solutions for cash flow management.
3. Collaborate with team members and interact frequently with customers.
4. Assist with simple consumer lending products such as personal loans and credit cards.
5. Educate customers on bank channels like online and mobile banking, interactive tellers, and ATMs.
6. Meet or exceed sales and referral objectives, tracked via a scorecard.
7. Handle cash and ensure proper balancing procedures are followed.
8. Maintain knowledge of products, fees, policies, and current offers to assist customers effectively.
9. Explore customer financial needs and recommend relevant bank services or refer to appropriate departments.
10. Ensure compliance with all applicable bank regulations and stay updated on regulatory changes.
11. Participate in community activities and financial literacy initiatives to create positive community impact.

Who You Are

1. Basic knowledge of sales and service techniques in a structured, goal-oriented environment preferred.
2. Excellent communication skills, capable of solving problems and nurturing relationships even in challenging situations.

Education

• High school diploma required; college coursework preferred.

Experience

• Previous banking or sales experience in related industries preferred.
• At least 2 years of cash handling experience in banking or retail is preferred.

Characteristics

• Reliable and consistent attendance.
• Ability to work cooperatively with others.

This position does NOT require S.A.F.E. registration at the time of employment.

If your experience aligns with this description, we encourage you to apply. We value diverse experiences and perspectives, and a willingness to learn is important. We are committed to creating a diverse workforce to foster problem-solving and creativity.

The above statements describe the general nature of the work. Responsibilities may be amended to meet organizational needs.

Cadence Bank is an equal opportunity employer and considers all qualified applicants without regard to race, religion, color, national origin, sex, age, veteran status, disability, or other protected characteristics.