Personal Banker

Southern Bank; Boonville (MO); On-site; USD 35,000 - 45,000; Full time

Job summary

Southern Bank is seeking a full-time Personal Banker for its Boonville Branch in Missouri. The role focuses on developing strong customer relationships and providing exceptional service in a team-oriented environment.

Key responsibilities include assisting customers with transactions, managing accounts, and participating in community outreach initiatives. Candidates should exhibit excellent interpersonal communication skills and maintain a high standard of customer service.

Qualifications

• Demonstrated positive and helpful attitude toward both internal and external customers.
• Good communication skills to interact effectively with customers and colleagues.
• Education: high school diploma or equivalent.

Responsibilities

• Develop new customer relationships and retain existing ones.
• Provide excellent customer service and assist with various financial transactions.
• Participate in business development opportunities to drive visibility in the community.

Skills

Positive attitude

Interpersonal communication

Customer service skills

Computer skills

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Boonville Branch - Boonville, MO 65233

Position Type: Full Time

PRIMARY PURPOSE OF JOB

This position is the focal point in the branch for sales, service and/or referral opportunities in support of the overall branch goals and striving to make lifelong relationships with our customers. This position services existing customers and assists customers with transactions. As part of a team, Personal Bankers will play a vital role in living our commitment to the highest ethical standards and maintain the values trusted by our customers and communities.

ESSENTIAL FUNCTIONS AND PERFORMANCE AREAS

• Develops new customer relationships and/or retains and expands existing relationships by proactively identifying customer opportunities utilizing fundamentals of cross‑selling to achieve personal and branch goals;
• Participates in a welcoming lobby experience, working with or directing customers to an appropriate team member based upon their identified needs and encourages utilization of products when necessary;
• Takes ownership of the customer experience, including opening accounts, cross‑selling other products and resolving issues as appropriate;
• Builds new customer relationships through frequent interactions with customers; proactively contacts customers to ensure customer satisfaction;
• Proactively educates customers on utilizing available access channels;
• Actively participates in business development opportunities (e.g. phone out‑reach, community events or groups, meetings with local businesses) to establish visibility in the community and drive business to the branch;
• Assists in resolving difficult customer situations effectively, while delivering friendly customer service and ensuring the highest level of customer satisfaction;
• Maintains thorough knowledge of bank policy and procedures required, including but not limited to processing retail and commercial transactions, ATM/ITM settlement, night depository, vault cash, safe deposit, opening/closing procedures, ordering cash, and preparation of cash for shipment and receipt of cash shipment;
• Maintains thorough knowledge of bank regulatory requirements included but not limited to Bank Secrecy Act, RegulationCC, RegulationE, Customer Privacy and Information Security;
• Maintains proficiency in all bank products and services throughout all delivery channels including but not limited to deposit products and electronic services as well as loan products;
• Maintains trustworthiness, character, professionalism, confidentiality and honesty in dealing with internal or external customers;
• Adheres to Southern Bank Telephone Standards, supporting a favorable environment for open communication and addressing concerns or problems in an open manner;
• Maintains attendance with the ability to work a schedule that may include working overtime, nights, weekends and holidays;
• May be asked to assist at various branches across Southern Bank’s footprint;
• Completes and performs any other duties as assigned.

QUALIFICATIONS

• Demonstrated positive and helpful attitude toward both internal and external customers;
• Good interpersonal communication skills, including the ability to use effective communication skills, understand procedures, and speak clearly to customers, employees and supervisors;
• Good computer skills;
• Excellent customer service skills;
• Education: high school diploma or equivalent.