Personal Banker I, University Heights

Dollar Bank; Cleveland (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

Eine innovative Bank sucht einen Personal Banker I, der außergewöhnlichen Kundenservice bietet und starke Kundenbeziehungen aufbaut. In dieser spannenden Rolle sind Sie der erste Ansprechpartner für Kunden und helfen ihnen bei verschiedenen Bankgeschäften. Durch eine umfassende Schulung werden Sie in der Lage sein, maßgeschneiderte Finanzlösungen anzubieten und die Kundenbindung zu stärken. Wenn Sie eine Leidenschaft für den Kundenkontakt haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, Ihre Karriere im Bankwesen zu starten.

Benefits

Umfassendes Leistungspaket

401(k) mit sofortiger Vesting

Studiengebührenrückerstattung

Fitnessstudio Mitgliedschaft Rückerstattung

Qualifications

• Erfahrung im Kundenservice ist erforderlich, um Kundenbedürfnisse zu verstehen.
• Starke Kommunikationsfähigkeiten sind notwendig für den Erfolg in dieser Rolle.

Responsibilities

• Bearbeitung von Banktransaktionen, einschließlich Einzahlungen und Abhebungen.
• Aufbau von Kundenbeziehungen durch Beratung und Verkauf von Bankdienstleistungen.

Skills

Kundenservice

Verkaufskompetenz

Kommunikationsfähigkeiten

Mathematische Fähigkeiten

Computerkenntnisse

Education

High School Diplom/GED

Hochschulabschluss oder 6 Monate Erfahrung im Kundenservice

Job description

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Job Description

Position Summary:

The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships.

As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with

various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.

A key aspect of this role is conducting consultative conversations to understand customer needs and recommend appropriate

banking products and services, such as checking and savings accounts, credit cards, loans, and digital banking solutions. Personal

Bankers receive comprehensive training and resources to identify referral opportunities and enhance customer relationships.

Participation in a retail training program will provide the necessary skills to confidently offer tailored financial solutions, ensuring

a positive and personalized banking experience.

Education And Experience Requirements

High school diploma/GED required.

College degree or a minimum of six months customer service experience required.

Must have excellent written and verbal communication skills to include professional grammar and demeanor.

Ability to travel as needed to training.

Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the

Currency.

Essential Functions

Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to,

deposits, withdrawals, transfers, loan payments, and cash advances.

Demonstrate a consultative sales approach to building customer relationships by offering customers additional products

and services (e.g., checking, savings, credit cards, loans, digital banking).

Effectively utilize customer conversations and through lobby engagement while maintaining the highest level of

professional integrity and ethics.

Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through

outbound calling efforts.

Arithmetic skills to count money accurately.

Computer literacy to access account information and process transactions.

Develop a thorough knowledge of Bank products and guidelines by attending the required classes.

Maintain a professional appearance and conduct yourself in a professional manner at all times.

All employees have the responsibility and the accountability to serve as risk managers for their businesses by

understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar

Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of

all position descriptions.

Address 1

2200 Warrensville-Center Road

Employment Status

Full-time

FLSA

Non-Exempt

Schedule Information

Monday - Thursday: 8:30am - 5:30pm

Friday: 8:30am - 6:30pm

Saturday: 8:30am - 1:30pm

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.

EEO Statement

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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