Personal Banker I - Part Time

First State; Denton (TX); Sur place; USD 21 000 - 30 000; Temps partiel

Résumé du poste

First State Bank’s Denton Branch is seeking a part-time Personal Banker I to handle teller functions, new accounts, and cross-sell banking products while delivering professional customer service. You will process deposits/withdrawals, balance the cash drawer, and support fraud prevention and compliance efforts.

You’ll assist customers with debit cards, online banking, loans, and account questions, building relationships through needs-based conversations and accurate, timely transactions.

Qualifications

• Customer service excellence and needs-based conversations.
• Strong command of English; bilingual in English/Spanish a plus if applicable.
• Solid math skills for deposits, withdrawals, and balancing cash drawer.

Responsabilités

• Process deposit and withdrawal transactions.
• Balance cash drawer and Teller Cash Recycler (TCR).
• Detect and report fraudulent or suspicious activities.
• Evaluate customer needs to suggest bank products and services.
• Open and process all available new account types.
• Take wire requests and assist with debit card, online banking, and check services.
• Explain loan options and guide Consumer Loan applications and terms.

Connaissances

Customer service

English language

Numerical ability

Attention to detail

Description du poste

Personal Banker I - Part Time# Personal Banker I - Part TimeHot JobDenton Branch - Denton, TX 76201## OverviewPosition TypePart Time## DescriptionFirst State Bank’s mission is to treat the community as our home, customers as our neighbors, employees as our family, and by so doing, create value for our shareholders. Our Core Values are: Genuinely Care, Trust, Relentless Improvement and Accountability. All FSB employees perform their daily job responsibilities following these guiding principles in all aspects.**Summary:**Responsible for both teller and new account transactions, cross-selling bank products/services and resolving customer service issues. Process new accounts and transactions with accuracy and efficiency while delivering an overall professional customer service experience while adhering to banking regulations. **Essential Job Duties & Responsibilities:**1. Processing deposit & withdrawal transactions2. Balance cash drawer and TCR (Teller Cash Recycler)3. Detecting & reporting fraudulent or suspicious activities4. Evaluating customer needs to suggest appropriate bank products & services5. Opening & processing all available new account types6. Taking wire requests7. Assisting customers with: 1. Debit card and internet banking services 2. Check ordering, stop payments, and closing accounts 3. Problem resolutions & special requests 4. Understanding loan options, including terms and rates (II, III) 5. Consumer Loan application process (II, III) 6. Complete In-Branch Closing process for Consumer Loan customers (III)8. Performing other miscellaneous customer service functions9. Assisting supervisor with cross-training other staff members (II, III)10. Build customer relationships through needs-based conversations that drive appropriate sales and customer loyalty. Ensure all activities align with compliance requirements and support fraud prevention standards.**Knowledge, Skills & Abilities:**1. **Customer and Personal Service** – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.2. **English Language** – Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.\\*\\*If hired for a bilingual position – Must be proficient in both English and Spanish language.3. **Mathematics** – knowledge of arithmetic, algebra, and their applications.4. **Excellent attention to detail.****Job Specifications:**1. **Oral Comprehension** – The ability to listen to and understand information and ideas presented through spoken words and sentences.2. **Oral Expression** – The ability to communicate information and ideas in speaking so others will understand.3. **Problem Sensitivity** – The ability to tell when something is wrong or is likely to go wrong and know what steps to take to correct the problem. It does not involve solving the problem, only recognizing there is a problem.4. **Information Ordering** – The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).5. **Number Facility** – The ability to add, subtract, multiply, or divide quickly and correctly.6. **Speech Clarity** – The ability to speak clearly so others can understand you both in person and over the phone.7. **Near Vision** – The ability to review customer information on the computer, on documents as well as visually identify customer identity.8. **Speech Recognition** – The ability to identify and understand the speech of another person.9. **Mathematical Reasoning** – The ability to choose the right mathematical methods or formulas to solve a problem.10. **Reading Comprehension** – Understanding written sentences and paragraphs in work-related documents.11. **Physical Requirements** – 1. **Lifting** – The ability to lift a minimum of 10 lbs. up to a height of 3-4 ft. 2. **Standing/sitting** – Must have the ability to remain in stationary positions 75% of the business day. 3. **Dexterity** – The ability to operate a computer and other office machinery, such as a calculator, adding machine, copy machine and printer. 4. **Hearing** – The ability to exchange accurate information to customers relating to their accounts and/or banking procedures.12. **Active Learning** – Understanding the implications of new information for both current and future problem-solving and decision-making. The ability to learn technical material.**Other duties as assigned.****This job description is subject to change at any time.**