Personal Banker I, Gibsonia

Dollar Bank; Pittsburgh (Allegheny County); On-site; USD 35,000 - 55,000; Full time

Job summary

Dollar Bank is seeking a Personal Banker I in Pittsburgh to provide exceptional customer service and build strong customer relationships. This entry-level position involves engaging customers in financial transactions and recommending appropriate banking products. The role offers comprehensive training to prepare candidates for success in delivering personalized banking solutions.

Benefits

Medical benefits

Dental and vision coverage

401(k) with immediate vesting

Tuition reimbursement

Gym membership reimbursement

Qualifications

• High school diploma or GED required.
• College degree or 6 months customer service experience required.
• Must possess excellent communication skills.

Responsibilities

• Process transactions including deposits, withdrawals, and loan payments.
• Conduct consultative conversations to understand customer needs.
• Offer tailored banking products and services.

Skills

Customer service

Verbal communication

Written communication

Arithmetic skills

Computer literacy

Education

High school diploma/GED

College degree

Job description

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Job Description

The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships. As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.

Job Description

The Personal Banker I plays a vital role in delivering exceptional customer service and fostering strong customer relationships. As the first point of contact, this position is responsible for engaging in meaningful interactions and assisting customers with various banking transactions, including deposits, withdrawals, and loan payments for both retail and business accounts.

A key aspect of this role is conducting consultative conversations to understand customer needs and recommend appropriate banking products and services, such as checking and savings accounts, credit cards, loans, and digital banking solutions. Personal Bankers receive comprehensive training and resources to identify referral opportunities and enhance customer relationships. Participation in a retail training program will provide the necessary skills to confidently offer tailored financial solutions, ensuring a positive and personalized banking experience.

Education And Experience Requirements

• High school diploma/GED required.
• College degree or a minimum of six months customer service experience required.
• Must have excellent written and verbal communication skills to include professional grammar and demeanor.
• Ability to travel as needed to training.
• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.
  
  

Essential Functions

• Process transactions through the teller equipment on all retail and corporate accounts, including, but not limited to, deposits, withdrawals, transfers, loan payments, and cash advances.
• Demonstrate a consultative sales approach to building customer relationships by offering customers additional products and services (e.g., checking, savings, credit cards, loans, digital banking).
• Effectively utilize customer conversations and through lobby engagement while maintaining the highest level of professional integrity and ethics.
• Contribute to the growth and retention of deposit and loan customers. Initiate new customer relationships, through outbound calling efforts.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program. Compliance with regulatory laws and company procedures is a required component of all position descriptions.
  
  

Address 1

Richland Mall

Address 2

5375 William Flynn Highway

Employment Status

Full-time

FLSA

Non-Exempt

Schedule Information

This branch is open Monday - Thursday, 9:00 am - 5:00 pm, Friday, 9:00 am - 6:00 pm, and Saturday, 9:00 am - 1:00 pm.

Benefits Information

Full-time employees are eligible for a comprehensive benefits package including medical, dental, vision, 401(k) with immediate vesting, tuition reimbursement, and gym membership reimbursement.

Part-time employees qualify for 401(k) with immediate vesting, tuition reimbursement, and gym reimbursement.

For more information, please visit http://www.dollar.bank/company/careers/benefits.

EEO Statement

Dollar Bank is an Equal Opportunity Employer.

Minority/Female/Veteran/Disabled

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking

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