Personal Banker I - Floater

Frost; Fort Worth (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in banking is seeking a Personal Banker I - Floater to join their team. This role is pivotal in creating lasting relationships with customers and providing exceptional service. You will be the first point of contact, assisting clients with their banking needs and ensuring a positive experience. The company values integrity and excellence, offering a supportive environment for personal and professional growth. If you have a passion for helping others and thrive in a dynamic setting, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Generous Paid Time Off

Tuition Reimbursement

Health and Wellness Programs

Employee Assistance Program

Referral Bonus Program

Qualifications

• Exceptional customer service skills are essential for this role.
• Proficiency in Microsoft applications is required.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans, and account issues.

Skills

Customer Service Skills

Microsoft Applications Proficiency

Written Communication Skills

Verbal Communication Skills

Education

College Hours

Job description

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Job Description

It’s about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in ever-changing, fast-paced environments?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. Join our adaptable, integrity-driven team and become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Personal Banker I, you are the first point of contact for many of our customers, setting the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, spanning generations. They’re empathetic problem-solvers who deliver our kind of banking experience—one that makes people want to stop by and say hello.

What You’ll Do

• Provide coverage in both personal banking and teller services while meeting performance standards
• Educate and advise customers on deposits, loans, and support for account or service issues
• Uphold integrity and do what is right for each customer, using good judgment in every situation
• Provide teller services, including deposits, payments, and check cashing, in compliance with policies and procedures
• Maintain proper cash on hand and prepare daily teller cash settlements
• Manage risk and actively practice loss prevention
• Attend teller and banking training to stay current with policies, laws, regulations, and Bank Secrecy Act policies
• Develop and maintain relationships with clients as their primary contact
• Provide advice and guidance to support clients’ financial journeys
• Always act with Integrity, Caring, and Excellence to achieve mutually beneficial outcomes

What You’ll Need

• Availability: Monday–Friday, 7:45am–6:15pm, with rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Additional Preferred Skills

• Cash-handling experience
• College hours
• Experience dealing with fraud, protecting customers’ money, and building trust

Frost Benefits

We care about your health, family, and future. Our benefits include:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off
• Tuition reimbursement
• Health and wellness programs, including Employee Assistance Program
• Referral bonus program and more

Since 1868, Frost has been dedicated to providing exceptional banking, investment, and insurance services throughout Texas. As one of the 50 largest U.S. banks by assets and a leader in customer satisfaction, Frost offers a meaningful career. If this sounds like you, apply now to see what’s possible at Frost.