Personal Banker I

Davita Inc.; Olive Branch (MS); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the banking sector is seeking a Personal Banker to deliver exceptional service and build strong customer relationships. The role involves managing routine banking transactions, educating clients on products, and compliance with bank regulations. Candidates should possess a high school diploma, preferably with prior banking or sales experience and excellent communication skills.

Qualifications

• 1-year cash handling experience preferred.
• Excellent problem-solving and communication skills.
• Foundational knowledge of sales and service techniques.

Responsibilities

• Support transactional needs and deepen customer relationships.
• Open and process consumer and small business deposit accounts.
• Educate customers on banking channels and services.

Skills

Customer Relationship Management

Communication

Sales Techniques

Education

High School Diploma

Bachelors of Finance

Job description

Description

What The Role Is

As a Personal Banker you will provide best-in-class service by processing routine banking transactions while also developing deep customer relationships and a thoughtful understanding of their needs. Through relationship building, you will identify and offer the best and most appropriate personal business financial products and services along with educating your customers on alternative and convenient transaction channels. Personal Banker I/II team members will be cross-functional in a universal banking model to assist clients with a myriad of needs.

How You will Make an Impact

(Principal Duties and Responsibilities)

• Support the transactional needs of the banking center and other lines of business, as well as identify opportunities to deepen customer relationships.


• Open and process moderate to complex and consumer and basic small business deposit accounts, providing appropriate solutions/services to businesses for managing their cash flow.


• Enjoy working in a team environment with frequent interactions with fellow teammates and customers.


• Limited origination of simple consumer lending products such as personal loans and credit cards.


• Educate customers on other bank channels including online and mobile banking, interactive (Video) tellers and full-service ATMs that provide convenience and value to customers.


• Meet or exceed individual sales/referrals and activity objectives - measured by an individual sales and referral scorecard.


• Cash handling and adherence to proper balancing procedures.


• Review and maintain knowledge of products, fees, policies and current offers to assist customers with consumer or business product suggestions.


• Explore the customer's financial needs and recommend other bank services and refer customers within the branch when appropriate or to other departments when appropriate.


• Demonstrate compliance with all bank regulations that apply to your position and stay current on regulation changes including Bank Secrecy Act, Regulation CC, Regulation E, Bank Security and other regulations that apply to your position.


• Create a positive impact within the communities you serve by investing time in Community Reinvestment Act (CRA) activities and financial literacy initiatives.

Who You Are

• Job Specifications (Knowledge, skills, and abilities normally required for competent performance in the job)


• May also include: Personal characteristics of a successful candidate (Task-oriented, independent worker, assertive, creative, etc.


• High school diploma required; college coursework preferred.


• Previous banking or demonstrated sales experience in business, retail or other industries, preferred.


• 1-year cash handling experience in a banking or retail environment preferred.


• Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.


• Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations.


• This position does NOT require S.A.F.E. registration at the time of employment.

Qualifications

Behaviors

Team Player - Works well as a member of a group

Motivations

Self-Starter - Inspired to perform without outside help

Education

Bachelors of Finance (preferred)
High School (required)
Bachelors of Finance (required)

Experience

1-year cash handling experience in a banking or retail environment preferred.
Foundational knowledge of sales and service techniques with consumers and small businesses in a structured, goal-based environment preferred.
Excellent written and verbal communication skills with the ability to solve problems and nurture client relationships even in contentious situations. (required)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.