Personal Banker I

Sturgis Bancorp, Inc.; Michigan; On-site; USD 35,000 - 45,000; Full time

Job summary

A leading bank in Michigan is seeking a Personal Banker to deliver exceptional client service, process transactions, and promote banking products. The role focuses on building client relationships and ensuring a positive banking experience. Ideal candidates will have strong communication skills and a background in customer service.

Qualifications

• Prior client service experience preferred.
• Ability to communicate effectively with team members and clients.

Responsibilities

• Provide prompt, efficient, and accurate service processing client transactions.
• Build relationships with current and new clients.
• Process deposits, withdrawals, and loan payments.

Skills

Communication

Cash Handling

Customer Service

Basic Math

Education

High School Diploma or equivalent

Tools

Office Equipment

Job description

5 days ago Be among the first 25 applicants

Summary
The Personal Banker provides exceptional client service, promptly and efficiently processing client transactions and promoting positive public relations. Serves as an advocate for the bank by promoting the bank’s products and services and by generating leads and referrals. The Personal Banker plays a key role in providing retail banking products and services to new and existing clients and developing new business opportunities.

Key Responsibilities

1. Client Service:
   • Create a positive client experience through a warm and welcoming environment that encourages relationship building. Maintain client confidentiality. Enhance client interactions for a tailored experience.
   • Provide prompt, efficient, and accurate service processing client transactions courteously and professionally, in person and over the phone.
   • Build relationships with current and new clients. Anticipate their financial needs and utilize open-ended questions to uncover needs, offering appropriate products and services. Connect clients to other departments as needed.
   • Educate clients about existing, new, or enhanced products to improve their banking experience.
   • Understand and implement security protocols to protect clients, staff, and the institution.
2. Transactional Activity
   • Process deposits, withdrawals, loan payments, check cashing, and internal transfers. Assist with more involved transactions like loans, cash advances, cashier’s checks, and wire transfers.
   • Demonstrate accurate cash handling skills and follow dual control procedures.
   • Mitigate fraud by understanding client transaction patterns and following security policies.
   • Assist with account maintenance tasks such as address changes, travel notifications, disputes, stop payments, and check holds.
   • Balance transactions daily, verify cash totals, review work, report discrepancies, and collaborate to resolve issues.
   • Comply with all bank policies, procedures, and regulations.
3. Miscellaneous Responsibilities
   • Attend weekly meetings, implement new practices, and support branch initiatives.
   • Assist at other branches as needed.
   • Support team with client information collection and account openings.
   • Perform other tasks as assigned.

Supervisory Responsibilities: None

Qualifications

• Effective communication skills with the public; prior client service experience preferred.
• Cash handling experience preferred.
• Ability to communicate effectively with team members and clients, understand instructions, and troubleshoot customer issues.
• Basic math skills for transaction calculations.
• Ability to remain calm and professional during busy periods, prioritize tasks, and ensure accuracy.
• Proficiency with office equipment (computers, phones, scanners, etc.).

Education and Experience

High School Diploma or equivalent, or working towards GED.

Certificates, Licenses, Registrations: Not applicable.

Work Environment

Moderate to high activity levels, communication with various sources, minimal noise.

Seniority Level

• Entry level

Employment Type

• Full-time

Job Function

• Finance and Sales

Industries

• Banking