Personal Banker I

Frost Bank; Mesquite (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

401(k) matching

Tuition reimbursement

Job summary

Frost Bank in Texas is seeking a Personal Banker I to serve as the first point of contact for customers, delivering friendly, trustworthy service and helping them with deposits, loans, and account issues.

You’ll provide teller services, support daily transactions, follow bank policies, and build relationships with clients while upholding Frost’s values of integrity, caring, and excellence in every interaction.

Qualifications

• Strong customer service skills required.
• Excellent written and verbal communication abilities.
• Experience with deposits, loans, and address-based account maintenance tasks.

Responsibilities

• Provide coverage in both personal banking and teller services while meeting performance standards.
• Educate and advise customers on deposits and loans and support service or account maintenance issues.
• Demonstrate integrity and act in the customer’s best interest in every situation.
• Provide teller services, including deposits, payments, and check cashing in line with bank policies.
• Maintain cash on hand and complete daily teller settlement and transaction proofs.
• Assist with risk management and loss prevention practices.
• Participate in teller and personal banking training to stay current with policies and laws.

Skills

Customer service

Communication

Cash handling

Fraud awareness

Attention to detail

Education

College hours

Tools

Microsoft Office

Job description

Job Description It’s about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you’ll do:

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards.
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues.
• You stand firm in integrity and want to do what is right for each customer.
• You are able to use good judgment in every situation, in the moment.
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures.
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions.
• Manage risk while actively practicing loss prevention.
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies.
• Develop relationships with clients.
• Desire to be their point of contact – they know your name and you know theirs.
• Provide advice and guidance and help people along their financial journey.
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

What you’ll need:

• Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills
• Additional Preferred Skills:
  • Cash-handling experience
  • College hours
  • Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Frost Benefits:

• This includes:
  • Medical, dental, vision, long-term disability, and life insurance
  • 401(k) matching
  • Generous holiday and paid time off schedule
  • Tuition reimbursement
  • Extensive health and wellness programs, including our Employee Assistance Program Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.

Our Most Important Relationship Starts Here

At Frost, it’s about being part of something bigger.

To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

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