Personal Banker I

frostbank; Houston (TX); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k) matching

Paid time off

Tuition reimbursement

Wellness programs

Referral bonus

Job summary

Frost is seeking a Personal Banker I in Houston to serve as a customer-first representative across personal banking and teller services. You’ll educate clients on deposits and loans, resolve issues, and sustain accurate cash handling while staying compliant with policies.

You’ll build lasting relationships, act with integrity, and adapt quickly to a dynamic environment, supporting customers through their financial journeys with care.

Qualifications

• Front-line banking experience or similar customer service role.
• Strong communication and interpersonal skills.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate customers on deposits, loans, and account maintenance.
• Provide teller services including deposits, payments and check cashing.
• Maintain cash on hand and daily settlements.
• Assist with risk management and loss prevention.
• Attend teller and personal banking training on policies and regulations.
• Develop relationships with clients as their primary contact.
• Offer guidance to help customers on their financial journey.

Skills

Exceptional customer service

Excellent written communication

Excellent verbal communication

Adaptability

Integrity

Education

College hours

Tools

Microsoft Office

CRM software

Job description

Job Description

It's about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. At Frost, we're committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They're empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you'll do:

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients. Desire to be their point of contact - they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you'll need:

• Required Availability: Monday-Friday, 7:45am-6:15pm with Rotating Saturdays, 8:45am-1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills

Additional Preferred Skills:

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers' money, and build trust so clients feel comfortable and safe

Frost Benefits:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it's about being part of something bigger.