Personal Banker I

Frost; Houston (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

Join Frost as a Personal Banker I, where you'll be the first point of contact for customers, providing exceptional service and support. You will educate clients on banking products, manage transactions, and build lasting relationships. Frost values integrity and excellence, ensuring a supportive environment for your career growth. Enjoy comprehensive benefits including health insurance, 401(k) matching, and paid time off.

Benefits

Medical, dental, vision insurance

401(k) matching

Generous holiday and paid time off

Tuition reimbursement

Health and wellness programs

Referral bonus program

Qualifications

• Exceptional customer service skills required.
• Proficiency in Microsoft applications.

Responsibilities

• Provide coverage in both personal banking and teller services.
• Educate and advise customers on deposits and loans.
• Manage cash and prepare daily settlement.

Skills

Customer Service

Communication

Education

College hours

Tools

Microsoft applications

Job description

Join to apply for the Personal Banker I role at Frost

3 days ago Be among the first 25 applicants

Job Description

It’s about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in ever-changing, fast-paced environments?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. Join our adaptable, integrity-driven team and become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Personal Banker I, you are the first point of contact for our customers and set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with customers across generations. They’re empathetic problem-solvers who deliver the kind of banking experience that makes people want to stop by the bank and say hello.

What You’ll Do

• Provide coverage in both personal banking and teller services while meeting performance standards
• Educate and advise customers on deposits, loans, and support for service or account issues
• Maintain integrity and use good judgment in all situations
• Provide teller services including deposits, payments, and check cashing, in compliance with policies and procedures
• Manage cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk and practice loss prevention
• Attend training to stay current with policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients and be their point of contact
• Provide advice and guidance to support clients’ financial journeys
• Always act with Integrity, Caring, and Excellence to achieve positive outcomes

What You’ll Need

• Availability: Monday–Friday, 7:45am–6:15pm, with Rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent communication skills

Additional Preferred Skills

• Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and building trust

Frost Benefits

We care about your health, family, and future. Our benefits include:

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off
• Tuition reimbursement
• Health and wellness programs, including Employee Assistance Program
• Referral bonus program and more

Since 1868, Frost has been dedicated to providing exceptional banking, investment, and insurance services throughout Texas. As one of the 50 largest U.S. banks by asset size, Frost is a leader in customer satisfaction. Join us and be part of something bigger.