Personal Banker I

Frost; Fort Worth (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading bank in Texas is seeking a Personal Banker I to provide exceptional customer service and banking support. This entry-level position involves educating clients on financial services, maintaining integrity in transactions, and building lasting relationships with customers. Join Frost and contribute to a legacy of excellence in banking.

Benefits

Medical, dental, vision, disability, and life insurance

401(k) matching

Paid time off and holidays

Tuition reimbursement

Health and wellness programs

Referral bonuses

Qualifications

• Exceptional customer service skills are essential.
• Proficiency in Microsoft applications required.
• Excellent communication skills necessary.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans, and account issues.
• Develop relationships with clients and be their point of contact.

Skills

Customer service skills

Communication skills

Proficiency in Microsoft applications

Education

College hours

Job description

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Job Description

It’s about interactions more than transactions.

About the Role

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in ever-changing, fast-paced environments?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. We’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. Join our adaptable, integrity-driven team and become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who You Are

As a Personal Banker I, you are the first point of contact for many of our customers and set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who deliver the kind of banking experience that makes people want to stop by the bank and say hello.

What You’ll Do

• Provide coverage in both personal banking and teller services while meeting performance standards
• Educate and advise customers on deposits, loans, and support for service or account issues
• Maintain integrity and use good judgment in every situation
• Provide teller services, including deposits, payments, and check cashing, in compliance with policies
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk and practice loss prevention
• Attend training to stay current with policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients and be their point of contact
• Provide advice and guidance to help people along their financial journey
• Always act with integrity, caring, and excellence to achieve positive outcomes

What You’ll Need

• Availability: Monday–Friday, 7:45am–6:15pm with rotating Saturdays, 8:45am–1:15pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent communication skills

Additional Preferred Skills

• Cash-handling experience
• College hours
• Experience with fraud prevention and building customer trust

Benefits at Frost

We care about your health, family, and future, offering benefits such as:

• Medical, dental, vision, disability, and life insurance
• 401(k) matching
• Paid time off and holidays
• Tuition reimbursement
• Health and wellness programs, including Employee Assistance Program
• Referral bonuses and more

Since 1868, Frost has been committed to providing exceptional banking, investment, and insurance services throughout Texas. As one of the 50 largest U.S. banks by assets, we lead in customer satisfaction. Join us and be part of something bigger.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales