Personal Banker I

Frost; Dallas (TX); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Holiday pay

Paid time off

Employee assistance program

Wellness programs

Job summary

Frost is hiring a Personal Banker I to be the first contact for customers, delivering trusted banking experiences across deposits, loans, and account maintenance. You will provide teller services, maintain cash, and ensure compliance with bank policies.

This role emphasizes integrity, customer care, and long-term relationship building. The position requires strong communication skills, reliability, and availability Monday–Friday with rotating Saturday shifts.

Qualifications

• Strong customer service and problem-solving abilities.
• Clear written and verbal communication required.
• Proficient with Microsoft Office and basic banking software.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans, and account maintenance.
• Uphold integrity and use good judgment in all customer interactions.
• Handle teller duties including deposits, payments, and check cashing.
• Maintain cash on hand and daily teller settlements.
• Mitigate risk and support loss prevention.
• Attend training on policies and laws including Bank Secrecy Act.
• Develop relationships with clients and be their primary contact.
• Offer guidance on customers' financial journeys.

Skills

Customer service

Communication skills

Microsoft Office

Education

College hours

Job description

It’s about interactions more than transactions.

Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?

At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are:

As a Personal Banker I , you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver our kind of banking experience—the kind that makes people want to stop by the bank and say hello.

What you’ll do:

Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards

Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues

You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment

Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures

Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions

Manage risk while actively practicing loss prevention

Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies

Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs

Provide advice and guidance and help people along their financial journey

Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need :

Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm

Proficiency in Microsoft applications

Excellent written and verbal communication skills

Additional Preferred Skills:

College hours

Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes:

Medical, dental, vision, long-term disability, and life insurance

401(k) matching

Generous holiday and paid time off schedule

Extensive health and wellness programs, including our Employee Assistance Program

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.

Frost

Banking that’s people first, second and third. #ExactlyWhatYouUnexpected

Frost is a Texas-based financial institution offering banking, investment, and insurance services, committed to exceptional customer experiences and community well-being since 1868.

111 W Houston St, San Antonio, Texas 78205, US