Personal Banker I

Frost Bank; Carrollton (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) matching

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus program

Job summary

Frost Bank in Carrollton, TX is seeking a Personal Banker I to be the first point of contact for customers, delivering friendly service and tailored banking solutions. You’ll handle teller transactions, educate customers on deposits and loans, and resolve service issues with integrity and care.

You will participate in training to stay compliant with policies and regulations, build lasting relationships, and support customers on their financial journey with a trusted advisor approach.

Qualifications

• Excellent customer service and interpersonal skills.
• Ability to explain banking products clearly and concisely.
• Strong written and verbal communication abilities.
• Comfort with handling financial transactions and policies.

Responsibilities

• Provide coverage in personal banking and teller services.
• Educate customers on deposits, loans and account maintenance.
• Meet consumer banking performance standards.
• Provide teller services—deposits, payments, cash checks with accuracy.
• Maintain cash on hand and daily settlement accuracy.

Skills

Customer service

Microsoft Office proficiency

Communication skills

Education

College hours

Tools

Microsoft Office Suite

Job description

Personal Banker I### Personal Banker IApply: Carrollton, TX - South: Full time: Posted Yesterday: R262041# **Job Description*****It’s about interactions more than transactions.***Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments?At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.**Who you are:**As a **Personal Banker I**, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver *our* kind of banking experience—the kind that makes people *want* to stop by the bank and say hello.**What you’ll do:*** Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards* Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues* You stand firm in integrity and want to do what is right for each customer. You are able to use good judgment in every situation, in the moment* Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures* Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions* Manage risk while actively practicing loss prevention* Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies* Develop relationships with clients. Desire to be their point of contact – they know your name and you know theirs* Provide advice and guidance and help people along their financial journey* Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes**What you’ll need**:* Required Availability: Monday–Friday, 7:45am–6:15pm with Rotating Saturdays, 8:45am–1:15pm* Exceptional customer service skills* Proficiency in Microsoft applications* Excellent written and verbal communication skills**Additional Preferred Skills:*** Cash-handling experience* College hours* Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe**Frost Benefits:**At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes: * Medical, dental, vision, long-term disability, and life insurance* 401(k) matching* Generous holiday and paid time off schedule* Tuition reimbursement* Extensive health and wellness programs, including our Employee Assistance Program* Referral bonus program + more!Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger. If this sounds like you, we encourage you to apply and see what’s possible at Frost.### About Us# Our Most Important Relationship Starts HereFrost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry. To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.Frost was named to **Forbes** magazine's list of the Best Employers.**Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.**