Personal Banker I - Floater

Frost Bank; Seguin (TX); Presencial; USD 38.000 - 46.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

401(k) match

Paid time off

Tuition reimbursement

Employee Assistance Program

Referral bonus

Descripción de la vacante

Frost Bank is seeking a Personal Banker I to be the first point of contact for customers, delivering trusted banking experiences. You will handle deposits, loans, and service inquiries while upholding integrity and excellent service. Build lasting client relationships and participate in ongoing training.

Role emphasizes adherence to policies, risk awareness, and a customer-first mindset as you support clients throughout their financial journey at Frost Bank.

Formación

• Exceptional customer service and communication skills required.
• Proficiency in Microsoft Office and basic computer skills.
• Experience with cash handling and fraud protection recommended.
• College hours or ongoing coursework preferred.

Responsabilidades

• Provide coverage in personal banking and teller services while meeting performance standards.
• Educate and advise customers on deposits and loans; support service or account maintenance.
• Handle teller duties: deposits, payments, and check cashing per bank policies.
• Maintain cash on hand and perform daily settlements and proof transactions.
• Practice loss prevention and manage risk.
• Attend teller and personal banking trainings to stay updated on policies and regulations.
• Develop relationships with clients and be their primary contact.

Conocimientos

Customer service

Microsoft Office

Communication skills

Cash handling

Fraud experience

Educación

College coursework

Descripción del empleo

Job Description

It’s about interactions more than transactions. Do you love serving others and being a helpful hand regardless of the issue? Do people often tell you that you brought them joy just by being you? Are you known for your ability to adapt in everchanging fast paced environments? At Frost, it’s about more than a job. It’s about having a flourishing career where you can thrive, both in and out of work. At Frost, we’re committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you’ll become part of Frost’s over 150-year legacy of providing unparalleled banking services.

Who you are

As a Personal Banker I, you are the first point of contact for many of our customers, and you set the standard for what it means to bank with us. Our personal bankers believe in trust, integrity, and building relationships with our customers, who span generations. They’re empathetic problem-solvers who consistently deliver our kind of banking experience - the kind that makes people want to stop by the bank and say hello.

What you’ll do

• Responsible for providing coverage in both personal banking and teller services while meeting consumer banking performance standards
• Educate and advise customers on deposits, loans and provide support for any service or account maintenance issues
• You stand firm in integrity and want to do what is right for each customer.
• You are able to use good judgment in every situation, in the moment
• Provide teller services, including deposits, payments, and check cashing in compliance with established bank policies and procedures
• Maintain proper cash on hand and prepare daily settlement of teller cash and proof transactions
• Manage risk while actively practicing loss prevention
• Attend both teller and personal banking training to stay current with information and remain familiar with applicable policies, laws, regulations, and Bank Secrecy Act policies
• Develop relationships with clients.
• Desire to be their point of contact - they know your name and you know theirs
• Provide advice and guidance and help people along their financial journey
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcomes

What you’ll need

• Required Availability: Monday-Friday, 7:30am-6:15pm with Rotating Saturdays, 8:30am-1:30pm
• Exceptional customer service skills
• Proficiency in Microsoft applications
• Excellent written and verbal communication skills
• Additional Preferred Skills: Cash-handling experience
• College hours
• Experience in dealing with fraud, protecting customers’ money, and build trust so clients feel comfortable and safe

Frost Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program + more!

Since 1868, Frost has dedicated their expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being part of something bigger.

Our Most Important Relationship Starts Here Frost’s commitment to cultivate long-term relationships is one of the reasons we’re recognized as a premier employer in the financial services industry.

To attract qualified professionals, we offer an environment that’s supportive of both your professional and personal goals by providing our employees with competitive salaries and an outstanding benefits package.

Frost was named to Forbes magazine's list of the Best Employers.

Frost is an Equal Opportunity Employer and does not discriminate on the basis of any protected trait, including sex, sexual orientation, gender identity, race, ethnicity, disability, or veteran status.

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