Personal Banker: Growth, Training & Community Impact

Glacier Ban; Conroe (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

Guaranty Bank & Trust in Conroe, TX is seeking a Full-Time Personal Banker to serve in Teller and New Accounts duties, delivering friendly, accurate service to customers. The role emphasizes problem solving, ownership of customer experience, and active community engagement.

Training in Teller tasks and opening new accounts precedes combined responsibilities, with emphasis on privacy, regulatory compliance, and cross-selling services. On-site location and community focus are highlighted.

Qualifications

• Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
• Excellent communication skills that build customer relationships based on trust
• Strong critical thinking and problem-solving skills to meet our customer's needs
• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
• Ability to collaborate with others to achieve shared goals
• Proficient in Microsoft Office
• Ability to work location hours, including some evenings (location is closed on Saturdays and Sundays)

Responsibilities

• This position will train in Teller duties first and then train in opening new accounts. Below are the duties of each position.
• Handle cash transactions and make appropriate decisions regarding negotiable instrument transactions, including verifying cash and endorsements, receiving proper identification and ensuring validity, and identifying counterfeit currency and fraudulent checks.
• Balance ATMs, all cash on hand, drawer activities, and totals on a daily basis. Ensure all cash and coin is secured in accordance with bank policy when not in use.
• Consolidate and balance daily transactions.
• Performing transactions such as accepting deposits, process loan payments, cashing checks, and issuing money orders and cashier’s checks.
• Working with customers and prospects to build loyalty and deepen relationships by uncovering financial needs and recommending the best products, services, and solutions to meet those needs
• Opening new accounts, including consumer and business accounts
• Taking ownership of the customer experience including on-boarding and resolving service issues
• Conducting some outbound sales activities such as meeting with local businesses and attending community events to establish visibility in the community and drive business to the bank
• Connecting customers to the appropriate loan, mortgage, treasury management, or investment specialists that can help them with specialized financial needs
• Contacting new customers by phone to follow up to ensure customer satisfaction, resolve issues, and address any additional financial needs based on the customer’s financial priorities.
• Engaging customers in the lobby and the phone to assist, educate, and train them on how to conduct transactions through self-service technologies
• Complying with privacy policies and procedures to maintain customer confidentiality and information protection
• Complying with all federal, state and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Completing and passing all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Education

High school diploma or higher

Tools

Microsoft Office

Job description

Guaranty Bank & Trust in Conroe, TX is seeking a Full-Time Personal Banker to serve in Teller and New Accounts duties, delivering friendly, accurate service to customers. The role emphasizes problem solving, ownership of customer experience, and active community engagement.

Training in Teller tasks and opening new accounts precedes combined responsibilities, with emphasis on privacy, regulatory compliance, and cross-selling services. On-site location and community focus are highlighted.