Personal Banker Floater

Lone Star National Bank; Mission (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Lone Star National Bank is seeking a Personal Banker I to build strong customer relationships, open accounts, and process credit applications. You will engage with customers in person and by phone, offer a range of banking products, and support branch goals in a dynamic market.

The role requires flexibility, bilingual abilities (English/Spanish preferred), and willingness to learn regulatory requirements and compliance standards. Training and team collaboration are emphasized.

Qualifications

• Minimum high school diploma or GED; bachelor’s preferred.
• Bachelor’s or equivalent experience in sales/operations may substitute degree.
• 1 year of cash handling experience.
• 1 year of Banking experience and knowledge of account opening procedures.

Responsibilities

• Provide welcoming, professional customer service.
• Open all types of accounts and process credit applications.
• Cross-sell bank products and refer to specialists as needed.
• Support teller operations and balance cash drawer.
• Adhere to banking regulations and internal controls.

Skills

Sales

Cross-selling

Customer service

Bilingual (English/Spanish)

Education

High School Diploma or GED

Bachelor’s degree in business/marketing/related field

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

JOB SUMMARY

The Personal Banker I (PB I) is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results. The PB I makes a positive impact in the lives of our customers by building strong relationships and learning about their financial needs. The PB I will establish all types of accounts and take credit applications from our customers. The PB I possess a strong passion to succeed and engages with prospects to develop new business and deepen the relationship of our existing customers while delivering exceptional quality service.

Description

JOB SUMMARY The Personal Banker I (PB I) is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results. The PB I makes a positive impact in the lives of our customers by building strong relationships and learning about their financial needs. The PB I will establish all types of accounts and take credit applications from our customers. The PB I possess a strong passion to succeed and engages with prospects to develop new business and deepen the relationship of our existing customers while delivering exceptional quality service. Personal Bankers devote much of the day to building long term relationships with customers in person and by phone. Floaters may be moved from branch to branch within their assigned region to provide coverage, as needed.

Essential Duties

• Provides a welcoming environment and communicates professionally and effectively with customers and other members of the team
• Displays passion for serving others and consistently executes exceptional quality service
• Applies strong critical thinking and problem-solving skills to resolve and or identify financial solutions for new and existing customers
• Provides a complete range of customer service including opening all types of new accounts, credit cards, and cross- selling of other bank products/services such as self‑service banking solutions (ATM, Mobile Banking, etc.)
• Actively contributes to help meet the banking center's goals, as well as individual sales and referral goals by cross‑selling and referring customers to bank business partners when more complex financial needs are recognized such as; Commercial Lending, Mortgage, Insurance, Investments, Merchant Services, Wealth Management or Treasury Management
• Assist teller line as needed and maintains and balances the cash drawer by accounting for cash assigned, received and disbursed
• Maintains current knowledge and adheres to all new account’s compliance rules/regulations and internal audit controls related to banking center lobby operations
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

Qualifications

• High School Diploma or GED
• Bachelor’s degree in business, marketing or related field, preferred
• An equivalent amount of experience in sales, marketing or operations may substitute the degree preference
• (1) year of cash handling experience
• (1) year of Banking experience
• Thorough understanding of corporate business account documentation and consumer loan documentation, including proficiency with BSA and CIP, preferred
• Ability to learn and adapt to new information and technology platforms
• Experience using personal computers, Microsoft Word, Excel and Outlook
• Bilingual in English and Spanish, preferred
• Must be able to work flexible hours as scheduled Monday through Friday, and Saturday rotation (hours will fluctuate as business needs dictate)

Organization

• This position reports to the Banking Center Manager
• This position does not oversee other positions

Training Requirements

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures. Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Community Involvement

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.