Personal Banker- Floater

Old Point National Bank; Hampton (VA); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team as a Customer Service Representative. This role involves servicing customers through account management, promoting bank products, and performing teller duties when needed. The ideal candidate will have a strong background in customer service and sales, with excellent communication skills. In this dynamic environment, you will contribute to maintaining branch security and compliance while enjoying a range of generous benefits. If you are passionate about helping customers and looking to grow in the banking sector, this opportunity is perfect for you.

Benefits

Generous Paid PTO

11 Paid Holidays

Medical, Dental, and Vision insurance

Health Savings Account with Company Match

Flexible Spending Account

Free Short-Term and Long-Term Disability

Free Life Insurance

401K with Company Match

Company Stock Purchase

Qualifications

• 6-12 months of banking experience as a Teller or Personal Banker.
• Ability to operate a personal computer and knowledge of bank products.

Responsibilities

• Open and update customer accounts while providing excellent customer service.
• Promote and sell bank products while ensuring compliance with regulations.

Skills

Customer Service Skills

Sales Skills

Verbal Communication

Written Communication

Interpersonal Skills

Education

High School Diploma or GED

Banking Experience (6-12 months)

Tools

Personal Computer

Job description

Position Summary:

Under occasional supervision, services customers through opening and updating accounts, selling and cross-selling bank products and services. Work requires performing teller duties when needed. The role involves handling sensitive and confidential information with discretion, adhering strictly to policies and procedures to maintain branch security.

Essential Functions:

• Performs all duties related to opening, processing, and updating customer transaction accounts.
• Provides excellent customer service by assisting, responding to, and resolving inquiries from internal and external customers.
• Uses opportunities to promote the bank and sell or cross-sell bank products and services.
• Generates and maintains files, records, and reports.
• Maintains branch safe deposit boxes and records.
• Serves as a back-up teller and performs teller duties when required.
• Assists branch officer with operations, reports, and projects.
• Attends meetings and training as required.
• Adheres to SAFE Act requirements when acting as an (MLO) mortgage loan originator, if applicable.
• Ensures compliance with all regulations, policies, and procedures.
• Performs other duties as assigned.

Position Requirements (Knowledge/Skills/Abilities):

• Ability to operate a personal computer.
• Basic knowledge of bank products and services.
• Excellent customer service and sales skills.
• Strong verbal and written communication skills.
• Excellent interpersonal skills.

Education/Experience:

• High School Diploma or GED and 6-12 months of banking experience as a Teller or Personal Banker, or an equivalent combination of education, training, and experience.

Physical Requirements:

Requires frequent sitting, handling, talking, and hearing. Occasionally standing, walking, reaching, stooping, kneeling, crouching, or crawling. Vision requirements include close vision and color recognition.

Working Conditions:

Indoor office environment with moderate noise levels. Reasonable accommodations are available for individuals with disabilities.

Benefits:

• Generous Paid PTO
• 11 Paid Holidays
• Medical, Dental, and Vision insurance
• Health Savings Account with Company Match
• Flexible Spending Account
• Free Short-Term and Long-Term Disability
• Free Life Insurance
• 401K with Company Match
• Company Stock Purchase

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.