PERSONAL BANKER - FLOATER

First BanCorp; Alaska; On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player in the banking sector seeks a dedicated Personal Banker to ensure branch goals are met while providing exceptional customer service. This role involves promoting various deposit products, maintaining strong customer relationships, and adhering to operational policies. Ideal candidates will have a solid background in banking, excellent communication skills, and a commitment to customer satisfaction. Join a team that values professionalism and teamwork, where your contributions directly impact customer experiences and branch success.

Qualifications

• 3+ years of banking experience or equivalent education and experience.
• Strong mathematical and communication skills are essential.

Responsibilities

• Ensure branch production goals are met and promote deposit products.
• Provide qualified referrals for cross-selling opportunities.

Skills

Mathematical Skills

Communication Skills

Customer Service

Sales Strategies

Education

3+ years of Banking Experience

Formal Training in Banking Products

Proficiency in Microsoft Office

Tools

Microsoft Office

Job description

Job Responsibilities:

1. Ensure the branch's production goals are met.
2. Promote and service all deposit products available at the bank, including opening all types of accounts such as checking, CDs, IRAs, Business Accounts, and Safe Deposit Boxes. Execute integrated sales and relationship strategies aligned with the area business plan to achieve revenue and service goals.
3. Provide qualified referrals to Treasury and Lending specialists for cross-selling opportunities.
4. Conduct sales initiatives following established procedures.
5. Maintain effective customer retention and growth through ongoing sales and service initiatives.
6. Implement the Bank’s customer service philosophy to ensure total customer satisfaction, focusing on knowledge, courtesy, appearance, responsiveness, accuracy, and communication.
7. Strictly adhere to internal control policies, including accurate collection, completion, and updating of all required documentation during account opening.
8. Assist customers with signing documents to process accounts and input information to create new account data files.
9. Perform maintenance on existing customer accounts, such as updates to address, title, or rates.
10. Promote and answer questions regarding the bank’s lending products.
11. Resolve customer problems and complaints in accordance with FirstBank Florida’s excellent service policy.
12. Assist customers with inquiries about Safe Deposit boxes, ATM cards, statements, rates, overdrafts, temporary checks, etc.
13. Implement operational policies to ensure transactions comply with federal, state, and bank requirements.
14. Maintain IRS / SEP file maintenance and reports, liaising with Bankers Systems.
15. Manage supplies and order new account starter kits as necessary.
16. Maintain all logs and ensure reports are completed timely.
17. Assist customers with overdraft and delinquent loans.
18. Serve as a teller backup as needed.
19. Build strong customer relationships through effective communication, business acumen, problem analysis, ownership, and teamwork.

Required Education and Experience:

Employees must comply with all requirements related to the Secure and Fair Enforcement Mortgage Licensing Act of 2008 (SAFE Act) and its regulations, including obtaining and maintaining an active record and a unique identifier within the Nationwide Mortgage Licensing System and Registry (NMLSR), and meeting ongoing minimum standards and continuing education requirements.

• At least three years of banking experience or similar roles, or an equivalent combination of education and experience.
• Strong mathematical and communication skills.
• Formal training in banking products and/or processing new accounts.
• Good understanding of financial products, loan documentation, and real estate lending objectives.
• Proficiency in Microsoft Office.

Preferred Education and Experience:

• One year of related Personal Banker functions or Teller experience and/or two years of cash handling experience.