Personal Banker - Crossroads Branch

CommunityAmerica Credit Union; Kansas City (MO); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading credit union is seeking a Personal Banker for the Crossroads Branch. This role focuses on building member relationships and providing exceptional service while processing transactions and promoting financial products. Ideal candidates will have a Bachelor's degree and experience in financial services or retail sales, with strong sales and communication skills.

Qualifications

• Bachelor's degree or equivalent work experience.
• Two or more years' experience in a financial institution or retail sales position.

Responsibilities

• Build relationships with members through a consultative sales approach.
• Process financial transactions and open deposit and loan products.
• Meet or exceed individual sales and production goals.

Skills

Sales skills

Effective listening

Problem-solving

Organizational skills

Communication skills

Education

Bachelor's degree or equivalent work experience

Job description

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Summary

The Personal Banker position involves cultivating meaningful member connections through an engaging and consultative approach. Key responsibilities include the sale of products and services to members, including opening new accounts and fundamental lending and auto lending processes, while delivering a personalized and high-quality member service experience. They are knowledgeable in all products and services offered by the credit union. They follow policies and procedures to actively prevent fraud, adhere to compliance standards, and ensure accurate information is captured in applicable systems during all member interactions.

Duties & Responsibilities

• Build relationships with current and prospective members through a consultative sales approach, recommending the right credit union products and services to meet their financial goals. Provide an engaging onboarding experience.
• Process financial transactions, including deposits, withdrawals, loan payments, transfers, and cashier’s checks. Prove cash at the end of the day.
• Open deposit and loan products, capturing needed information in application systems to track member data.
• Provide information and referrals to members seeking other services, including wealth management, mortgage, insurance, and other departments.
• Greet members enthusiastically and look for ways to ‘surprise and delight’ them.
• Assist members in using and adopting technology, including online and mobile banking platforms.
• Listen to members to understand needs through consultation, and resolve complex issues with a can-do approach.
• Identify potential member fraud situations and follow reporting processes as needed.
• Meet or exceed individual sales and production goals consistently.
• Ensure compliance with all applicable laws, policies, and regulations.
• Promote honest and open communication throughout the credit union.
• Other duties as assigned.

Requirements

Education and Experience

• Bachelor’s degree or equivalent work experience
• Two or more years’ experience in a financial institution or retail sales position.

Knowledge, Skills, and Abilities

• Must be member-focused and able to convey information enthusiastically and positively.
• Effective listening skills and ability to anticipate members’ needs.
• Strong sales and consulting skills.
• Ability to cross-sell products and services.
• Superior problem-solving skills.
• Ability to work in a fast-paced, team-oriented environment.
• Exceptional time management skills.
• Maintain a high level of confidentiality.
• Organizational skills and attention to detail.
• Effective communication skills, both written and verbal.
• Knowledge of financial products and services.
• Proficiency in math.
• Ability to understand and advise on all products and services to meet members’ financial goals.

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Finance and Sales
• Industries: Banking