Personal Banker Associate II - Cascade West End (Atlanta, GA)

Fifth Third Bank; Atlanta (GA); On-site; USD 40,000 - 60,000; Full time

Job summary

Fifth Third Bank seeks a dedicated Retail Personal Banker II to join their team in Atlanta. This sales-focused position involves relationship building, cross-selling banking products, and ensuring customer satisfaction. Candidates should possess a college degree or equivalent, with experience in the financial industry preferred.

Qualifications

• Experience in the financial industry preferred.
• Comfort with sales activities and cross-selling required.
• Understanding of advanced math for credit and financial analysis.

Responsibilities

• Use consultative sales process to identify financial needs.
• Maintain knowledge of retail consumer products/services.
• Focus on cross-selling and engaging in outside sales activities.

Skills

Sales

Relationship Building

Customer Satisfaction

Risk Management

Analytical Skills

Education

College degree or relevant work experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate skills necessary to perform successfully in the Retail Personal Banker role. This is a sales position focused on sales development and relationship building through promoting deposits, loans, fee-based services, and customer retention. Responsibilities include selling a full range of banking products and services to meet customer needs, providing specialized care, and utilizing consultative sales processes with staff referrals.

Responsible for risk management by following policies, elevating concerns, and ensuring actions align with the bank's risk appetite. Always act in the best interest of customers and colleagues to ensure a positive customer experience. Achieve results by identifying, assessing, managing, and monitoring risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to understand customer profiles and identify financial needs.
2. Maintain knowledge of retail consumer and small business products/services and recommend appropriate solutions.
3. Use CAMP and other marketing tools to proactively contact customers and schedule financial reviews.
4. Focus on cross-selling to existing customers and engaging in outside sales activities such as community events and business calls.
5. Build relationships with Business Partners (Mortgage, Small Business, Commercial, Investment) and refer customers for comprehensive financial solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide CSRs in sales and referral processes.
8. Promote customer satisfaction with professionalism and a helpful demeanor.
9. Address customer questions confidently and own customer issues.
10. Maintain confidentiality and trust.
11. Follow the Bank's Code of Conduct and policies, maintaining ethical standards.
12. Adhere to policies when opening and servicing retail products.
13. Participate in loan and bankcard processes from application to closing.
14. Assist in opening/closing of the Financial Center or Bank Mart as directed.
15. Stay updated on procedures to mitigate fraud and risk.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• College degree or relevant work experience.
• Experience in financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment.
• Must obtain S.A.F.E. Act registration via NMLS at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended viewing of computer screens.
• Ability to travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for training sessions.

Location: Cascade West End, Atlanta, GA

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all applicants and employees.