Personal Banker Associate II

Fifth Third Bank; Troy (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Fifth Third Bank is seeking a Retail Personal Banker II to engage customers and promote banking products and services. The role emphasizes building relationships through consultative sales while ensuring adherence to risk management policies. Ideal candidates will have a college degree or relevant experience, along with strong sales and financial analysis skills.

Qualifications

• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Knowledge of retail policies and sound judgment in decision-making.

Responsibilities

• Use consultative sales process to understand customer profiles and identify financial needs.
• Focus on cross-selling to existing customers and outside sales activities.
• Ensure customer satisfaction with a professional demeanor and resolve issues.

Skills

Sales

Customer Relationship Management

Financial Analysis

Education

College degree or relevant work experience

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker II after completing a 4-8 week onboarding and education program that includes rotations in Operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate skills necessary to perform successfully within the Retail Personal Banker role. This is a sales position focused on developing sales and building relationships through promoting deposits, loans, fee-based services, and customer retention. Responsibilities include selling a range of banking products and services to meet customer needs, providing specialized care, and utilizing consultative sales processes with staff referrals.

Responsible and accountable for risk management by adhering to policies, elevating concerns, and ensuring actions align with the bank's risk appetite. Always prioritize doing the right thing for customers and colleagues to ensure a positive experience. Achieve results by identifying, assessing, managing, and reporting risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to understand customer profiles and identify financial needs.
2. Maintain knowledge of retail consumer and small business products/services and recommend suitable solutions.
3. Use approved marketing tools to reach out proactively and set financial review appointments.
4. Focus on cross-selling to existing customers and outside sales activities like community events and business calls.
5. Establish relationships with Business Partners to refer customers for comprehensive financial solutions.
6. Meet or exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referral processes.
8. Ensure customer satisfaction with a friendly, professional demeanor.
9. Respond confidently to customer inquiries and resolve issues.
10. Maintain confidentiality and trustworthiness.
11. Follow the Bank's Code of Conduct and ethics policies.
12. Adhere to policies when opening and servicing retail products.
13. Participate in loan and bankcard processes from application to closing.
14. Assist in opening/closing the Financial Center or Bank Mart as directed.
15. Stay updated on procedures to prevent fraud and minimize risks.

SUPERVISORY RESPONSIBILITIES: None

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

• College degree or relevant work experience.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities and cross-selling.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of retail policies and sound judgment in decision-making.
• S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended computer screen viewing.
• Travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for training sessions.

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Location: Troy, Michigan 48084

Fifth Third Bank is committed to an inclusive culture and equal opportunity employment regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military or veteran status, or other protected status.