Personal Banker Associate II

Fifth Third Bank; Columbia (MD); On-site; USD 35,000 - 55,000; Full time

Job summary

Fifth Third Bank is seeking a Personal Banker II in Barboursville, WV to deliver exceptional customer experiences and build lasting relationships with customers and prospects.

The role uses a consultative sales approach to identify needs and provide financial solutions across the customer lifecycle while maintaining adherence to risk and policy requirements.

Qualifications

• High School Diploma/GED with 1 year customer service experience or college degree or equivalent military experience.
• Experience in a sales environment is preferred; financial industry a plus.
• Ability to build comfort with new customer acquisitions and deepen relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information and making sound decisions.
• Exhibits business acumen and risk awareness.

Responsibilities

• Create memorable customer experiences by building relationships with a book of business via in-person or call outreach.
• Use consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve issues.
• Analyze customer credit data to propose appropriate solutions.
• Provide support for new technology and reinforce value to customers.
• Follow Bank conduct policies and ethics; adhere to risk controls.
• Perform other duties as assigned.

Skills

Customer service

Sales experience

Credit analysis

Communication skills

Problem solving

Education

High School Diploma/GED

College degree or equivalent military experience

Job description

Make banking a Fifth Third better. We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Personal Banker II

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice.
• Maintain working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed reinforcing the value of current and new technology.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp.
• Other duties as assigned.

Minimum Knowledge, Skills and Abilities Required

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment required; experience in financial industry a plus.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.

Working Conditions

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint to attend meetings and/or training.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

Location

Barboursville, West Virginia 25504

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.