Personal Banker Associate II

Fifth Third Bank; Barboursville (WV); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits

Total Rewards

Job summary

Fifth Third Bank in Barboursville, WV is seeking a Personal Banker II to deliver an exceptional customer experience by building lasting relationships and addressing financial needs through consultative sales and service.

You will develop deep knowledge of products and collaborate with partners to ensure solutions meet customers' goals while adhering to bank policies and risk guidelines. This role emphasizes integrity and community involvement.

Qualifications

• High School Diploma or GED with 1 year of customer service
• Sales experience in a financial environment preferred
• Ability to analyze credit and financial information
• Represent Fifth Third Bank professionally in speech and writing
• Exhibits business acumen and sound decision making
• S.A.F.E. Act registration required via NMLS at employment

Responsibilities

• Build and sustain relationships with customers through proactive outreach
• Use consultative approach to identify needs and tailor recommendations
• Maintain knowledge of bank products and services
• Collaborate with internal partners to meet customer needs
• Analyze credit data to align solutions with customer goals
• Support customers and reinforce the value of technology
• Adhere to Code of Business Conduct and Ethics
• Perform other duties as assigned

Skills

Customer service

Sales experience

Credit analysis

Communication skills

Business acumen

Decision making

Education

Education requirements

Job description

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

General Function

The Personal Banker II position will provide an exceptional customer experience by building and maintaining long lasting relationships with existing and prospective customers. Helping customers to understand and address their financial needs, the banker will provide solutions that span across the customer's lifecycle by utilizing our consultative sales and service process.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

Essential Duties & Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a assigned book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate
• Use of a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations/solutions/advice
• Maintain working knowledge of products, services, and processes offered
• Work collaboratively with internal partners to ensure customer's needs are met and all problems are resolved
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs
• Provide customer support needed reinforcing the value of current and new technology
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp
• Other duties as assigned

Minimum Knowledge, Skills And Abilities Required

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience
• Experience in a sales environment required; experience in financial industry a plus
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships
• Ability to professionally represent Fifth Third Bank in verbal and written communication
• Capable of analyzing credit and financial information
• Exhibits business acumen
• Demonstrated ability in making sound decisions
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position

Working Conditions

• Normal office environment
• Extended viewing of computer screens
• Periodic travel within the Bancorp footprint to attend meetings and/or training

Personal Banker Associate II

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Barboursville, West Virginia 25504

Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.