Personal Banker Associate I - Lutz, FL

Fifth Third Bank; Lutz (FL); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading banking institution is seeking a Retail Personal Banker I to enhance customer experiences through consultative sales and effective risk management. This role involves developing new customer relationships, cross-selling products, and ensuring compliance with financial policies. Candidates should possess a college degree and relevant sales experience.

Qualifications

• College degree or relevant work experience.
• Experience in the financial industry preferred.
• S.A.F.E. Act registration via NMLS is required at employment.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products/services and recommend suitable solutions.
• Participate in loan and bankcard processes from application to closing.

Skills

Consultative sales

Customer relationship management

Risk management

Professional communication skills

Advanced math

Education

College degree

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates will become a Retail Personal Banker I after completing a 4-8 week onboarding and education program, including rotations in operations and Sales & Service. A certification will be awarded upon completion, demonstrating the skills necessary for a role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using consultative sales to identify and meet customer needs, acquiring new households, and deepening existing relationships through activities like lobby leadership, aisle time, and tele-consulting. Responsibilities include processing teller transactions and working as part of the platform staff.

This role is responsible for risk management by adhering to policies, promoting a positive customer experience, and operating within the Bank's risk appetite while managing risks effectively.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Use consultative sales and Financial Needs Assessment to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products/services and recommend suitable solutions.
• Use CAMP and other marketing tools to proactively reach customers and schedule financial reviews.
• Focus on cross-selling and outside sales activities, including community events and business calls.
• Establish relationships with Business Partners and refer customers for comprehensive solutions.
• Meet or exceed customer experience and sales goals, contributing to revenue growth.
• Guide CSRs in sales and referral processes.
• Promote customer satisfaction with professionalism and a helpful demeanor.
• Own customer issues and ensure confidentiality.
• Follow the Bank's Code of Conduct and policies, maintaining ethical standards.
• Adhere to policies when opening and servicing Retail products.
• Participate in loan and bankcard processes from application to closing.
• Assist with opening/closing the Financial Center or Bank Mart as directed.
• Stay updated on procedures to prevent fraud and mitigate risks.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES:

• College degree, relevant work experience, or a combination thereof.
• Experience in the financial industry preferred.
• Ability to develop comfort with sales activities for new and existing customers.
• Understanding of advanced math for credit and financial analysis.
• Professional appearance and communication skills.
• Knowledge of Retail policies and sound judgment in decision-making.
• S.A.F.E. Act registration via NMLS is required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended viewing of computer screens.
• Ability to travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for training sessions.

Location: Lutz, FL 33558

Fifth Third Bank is committed to an inclusive culture and equal employment opportunity for all applicants and employees.