Personal Banker Associate I - FH

Fifth Third Bank; Auburn Hills (MI); On-site; USD 40,000 - 55,000; Full time

Job summary

Fifth Third Bank is seeking a Retail Personal Banker I who will engage in sales activities and customer relationship management. This role involves multiple responsibilities including identifying financial needs, guiding service representatives, and achieving sales goals. Ideal candidates will have a college degree and preferably experience in finance, demonstrating effective sales practices in a standard office environment.

Qualifications

• College degree or relevant work experience required.
• Experience in finance preferred.
• Professional appearance and communication skills needed.

Responsibilities

• Build customer profiles using the consultative sales process.
• Recommend appropriate financial solutions.
• Focus on cross-selling and engage in outside sales activities.

Skills

Consultative Sales

Customer Relationship

Risk Management

Education

College Degree

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week onboarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the program to demonstrate skills necessary for the role within the Retail Personal Banker job family. The Personal Banker I is a Financial Center position focused on using the consultative sales process to proactively identify and meet customers' financial needs. The role involves acquiring new households and deepening existing relationships through activities like lobby leadership or aisle time and tele-consulting. It also includes processing teller transactions and working as part of the platform staff.

Responsible and accountable for risk management by following policies, raising concerns, and ensuring actions align with the Bank's risk appetite. Always act in the best interest of customers and colleagues to ensure a positive experience. Achieve results by identifying, assessing, managing, monitoring, and reporting risks.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Use the consultative sales process and Financial Needs Assessment to build customer profiles and identify financial needs.
2. Maintain knowledge of Retail products/services and recommend appropriate solutions.
3. Utilize CAMP and other marketing tools to proactively reach out to customers and set appointments for financial reviews.
4. Focus on cross-selling to existing customers and engaging in outside sales activities like community events and business calls.
5. Establish relationships with Business Partners and refer customers for holistic solutions.
6. Meet/exceed customer experience and sales goals, contributing to revenue growth.
7. Guide Customer Service Representatives in sales and referral processes.
8. Promote customer satisfaction with professionalism and a helpful attitude.
9. Own customer issues and respond confidently.
10. Maintain confidentiality and ethical behavior.
11. Follow policies while opening/servicing Retail products.
12. Participate in loan and bankcard processes from application to closing.
13. Assist in opening/closing the Financial Center or Bank Mart as directed.
14. Stay updated on procedures to prevent fraud and manage risk.

SUPERVISORY RESPONSIBILITIES: None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

1. College degree or relevant work experience.
2. Experience in finance preferred.
3. Comfort with sales activities to acquire or cross-sell customers.
4. Understanding of advanced math for credit and financial analysis.
5. Professional appearance and communication skills.
6. Knowledge of Retail policies and sound judgment in decision-making.
7. S.A.F.E. Act registration via NMLS required at employment.

WORKING CONDITIONS:

• Standard office environment.
• Extended viewing of computer screens.
• Travel within the affiliate for training and scheduling flexibility.
• Travel outside the affiliate for training sessions.

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Location: Auburn Hills, Michigan 48326

Fifth Third Bank promotes an inclusive culture and equal employment opportunity for all applicants regardless of protected statuses.